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Customer service tips for your business

We’re proud of our consistently good customer service feedback – just check out G2 Crowd or our own TrustSpot reviews for some examples. Since we have strong opinions on the importance of customer service, we decided have Loop Founding Partner/CEO Brian Tolleson share his feelings on the subject. If you’ve got a new startup, or struggle with customer service in your existing business, Brian’s thoughts might help.

2019-10-31T11:35:48+00:00April 19th, 2018|Blog, Education|0 Comments

Features Spotlight: Caller ID

Included in the cost of your business phone system service agreement with Loop Communications is a Caller ID feature that lets you see who’s calling. Whether you’re using a desk phone or a mobile phone, Caller ID will display the name and company of the person trying to reach you as soon as the phone [...]

2019-10-31T11:35:50+00:00November 14th, 2017|Blog, Education|0 Comments

Features Spotlight: Do Not Disturb

Included in the cost of your business phone system service agreement with Loop Communications is a Do Not Disturb (or DND) feature that helps when you need to work without interruption. This feature might sound simple, and it is. Just activate it via your Loop portal, and your extension won’t ring, sending incoming calls directly [...]

2019-10-31T11:35:50+00:00November 7th, 2017|Blog, Education|0 Comments

Features Spotlight: Virtual Mailbox

Included in the cost of your business phone system service agreement with Loop Communications is a Virtual Mailbox feature that ties in with our Virtual Extensions. As you might know, Virtual Extensions allow employees to have business numbers attached to any phone you wish – mobile phone, home office, etc. Your mailbox will alert you via [...]

2019-10-31T11:35:51+00:00November 2nd, 2017|Blog, Education|0 Comments

Features Spotlight: Call Monitoring

Included in the cost of your business phone system service agreement with Loop Communications is a Call Monitoring feature that gives you full access to colleagues’ conversations. Does this sound creepy? It’s really not, and it’s very helpful. Let’s say you have a new employee participating on a call for the first time. With Call [...]

2019-10-31T11:35:51+00:00October 25th, 2017|Blog, Education|0 Comments