Loop Communications isn’t the only company that provides business phone systems. It should be the only one YOU use, but of course, we’re going to say that.

We like to think we stack up well as an alternative to our competitors, but just claiming that isn’t enough. So, we decided to create a series of posts showing how we compare to the competition in a number of categories.

Next up is 8×8, which claims the “trust of more than 1 million business users,” and has earned more than 140 patents. 8×8 has some nice credentials, but what does that mean for your business?

Check out these details:

  • Price Per Month   
  • Independent Customer Reviews   
  • Customer Service   
  • Onboarding   
  • Installation / System Setup   
  • Call Management / System Administration    
  • No Long Term Contracts    
  • Voicemail to Email    
  • Auto Attendant    
  • Ring Groups    
  • Call Queue    
  • Call Recording    
  • Operator Panel    
  • Professional Voiceover Recordings    
  • Voicemail Transcription    
  • $17 / extension
    plus $70 monthly for hosted phone system
  • TrustSpot Reviews:
    G2 Crowd Reviews:
  • US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. 100% customer satisfaction score according to Zendesk.
  • Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you.
  • We will work with your managed service provider or IT support team to make sure the internet and firewall are set up properly for Voice over IP. We are available for any troubleshooting needed.
  • We will configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants.

8x8

  • $25 - $55 / extension
    price depends on feature set
  • ConsumerAffairs Reviews:
    G2 Crowd Reviews:
  • Self-help, chat, or call center assistance.
  • Your company adminstrator manages the setup with the portal and self-help.
  • Your company administrator manages the installation. An online guide (PDF) is available as a resource.
  • Your company administrator manages system changes and feature configuration.
  • Available with higher-tier plans
  • Available with higher-tier plans

If you’re using 8×8 or thinking about doing so, please contact us to discuss details about how a Loop business phone system will be a better option for your business.