Loop Communications isn’t the only company that provides business phone systems. It should be the only one YOU use, but we digress. We like to think we fare well as an alternative when stacked up against our competitors, but just saying that isn’t enough. So, we decided to start a series of posts showing how we compare to the competition in a number of categories.

First up is RingCentral, which claims more than 350,000 customers. The table below suggests that working with Loop offers many benefits as compared to a relationship with RingCentral. That’s not to say you shouldn’t work with them … if you’d like a more expensive service with inferior customer support and fewer included features.

Check out these details:

  • Price Per Month   
  • Independent Customer Reviews   
  • Customer Service   
  • Onboarding   
  • Installation / System Setup   
  • Call Management / System Administration    
  • No Long Term Contracts    
  • Unlimited toll free calls    
  • Voicemail to Email    
  • Auto Attendant    
  • Call Reports    
  • Automatic Call Recording    
  • Professional Voiceover Recordings    
  • $17 / extension
    plus $70 monthly for hosted phone system
  • TrustSpot Reviews:
    G2 Crowd Reviews:
  • US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. 100% customer satisfaction score according to Zendesk.
  • Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you.
  • We will work with your managed service provider or IT support team to make sure the internet and firewall are set up properly for Voice over IP. We are available for any troubleshooting needed.
  • We will configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants.

RingCentral

  • $30 - $50 / extension
    price depends on users and features
  • TrustPilot Reviews:
    G2 Crowd Reviews:
  • US-based support only available for 50 or more users.
  • Overseas implementation assistance and online documentation. US-based support only available for 50 or more users.
  • Configuration recommendations on the website.
  • Do it yourself via online documentation and portal configuration.
  • It depends
  • Available at higher cost plans
  • Available at higher cost plans
  • Available at higher cost plans

If you’re using RingCentral or thinking about doing so, please contact us to discuss details about how a Loop business phone system will be a better option for your business.