Customer Satisfaction

//Customer Satisfaction
Customer Satisfaction 2017-09-28T18:46:18+00:00

Zendesk Satisfaction Score

As part of our commitment to the best possible customer support, we use Zendesk for our support ticketing system. We, of course, strive for 100% customer satisfaction. See how we are doing below with a live look at the 100 most recent tickets from Zendesk. You can also check out real feedback from customers after interacting with our support team.

Feedback from Real Customers

If more customer service teams were as efficient and helpful as they are, my job would be a lot easier!
Mark
Alliance Sales & Marketing
Amanda is always attentive and takes care of our problems right away! Thanks as always for the great support!
John
Safeguard Business Solutions
Rebecckah was awesome! Thank you for all your help!
Gina
PBI Performance Products
James was awesome! A great help and made us feel comfortable about asking for help in the future!
Anne
Girls on the Run
Thank you! You all are awesome!
Lindsay
Sherman & Company
Brandon has been wonderful to work with. Very understanding of the issues we were having.
Robin
MC Multimodal
Awesome team!! Great people to work with. 🙂
Debbie
SC Office of Rural Health
Rebecckah is amazing as always! Whenever I have an issue, she immediately solves it! She's the absolute best!
Jocelynn
Andujar Construction
The service was amazing. It was so fast and the issue was resolved within 2 minutes. I couldn't have asked for better service.
Shelly
AAIR of Charlotte
Brandon was GREAT!! He called and e-mailed me several times, after remoting into my computer didn't work, until he got the issue fixed.
Tarra
Colonial Healthcare
We love Loop!
Caroline
HVAC Investigators
Awesome service -- very timely initial response, question resolution, and follow up! Thanks so much!!
Karen
Keller Williams
Brian is awesome! Thanks for the speedy resolution! Love how lightening fast you guys are!
Camille
Girls on the Run
Brandon, thank you. AS usual you guys exceed expectations!!!!
Mark
Thompson, Smith, and Co
Rebecckah was awesome - she was very flexible and worked with me at times that were convenient for us, and she helped us get our issues resolved same day. She was very friendly, professional, and knowledgeable. Thanks for your help, Rebecckah!
Leigh
The Lighting Source
Brandon is always so helpful and professional. GREAT job Brandon!
Rebecca
American Home Title
Rebecckah resolved my issue so fast it was amazing.
Sandy
Dentistry of the Carolinas
Brandon and Brian were very helpful - everyone at Loop always is! Very professional, patient and quickly resolve any issues we approach them with. Much appreciated!
Matthew
Maid Brigade
Great service and super helpful. Brandon went above and beyond expectations!
Mitch
Charlotte Lab School
Thanks you yet again for quick response and making my life easier!
Cori
Unity FI Solutions
Thank you, thank you, thank you!! We appreciate your patience and the awesome job you always do for us!
Denise
Dentistry of the Carolinas
Thank you Rebecckah you are always so quick to respond to any of our needs. Thanks Again!
Lynda
Carolina Counters
Thank you for the quick and courteous support!!
Abby
Life Fellowship Church
Terrific Service, as always!! Thanks.
Pam
Sherman & Company
Brandon killed it! Always a pleasure working with y'all
Luke
Heritage Digital
I love the response time of how quickly any issues are resolved. Keep up the good work!
David
Colonial Healthcare
The level of service we consistently receive from your team is incredible!
Will
MCube Financial
Great Service!!!! Resolved my problem - THANK YOU!!!!
Patti
Rasberry Agency
Great company...simple to work with...Say what they’re going to do and do it......Awesome!!!
Cliff
A+ Accomodations
Loop Communications always provides outstanding support for any and all or our communications needs.
Ginny
Precision Air
Thanks! Love Y’all!!
Stephanie
Keller Williams
Very prompt. Thank you so much!
Laura
Sherman & Company
As always the customer service was excellent. prompt and willing to go the distance to resolve our issues. You all are a pleasure to work with!
Jennifer
Alliance Sales & Marketing
Rebecckah is wonderful! Always incredibly efficient and available when we need her.
Kelly
Integra Staffing
Brandon is great and very patient. I have worked with Brandon on several occasions and he is wonderful!
Julia
Keller Williams
#1 Customer Support located on the planet!
Joshua
Newco Inc.
You guys always do a great job!
Itzia
Keller Williams
Excellent service, timely support, HIGHLY recommended
Neal
Fetter Health Care
You guys are awesome, thank you for all of your help 🙂
Angel
Landmark Dentistry
Always responsive and amazing!
Beth
Carolina Home Remodeling
Very prompt and helpful. Thank you very much for all your help.
Robin
Colonial Healthcare
Brandon and James were incredible. Brandon spent so much time on my problem, never showed frustration or a lack of patience, and was super kind. I really appreciate the great customer service and am excited to be with a company that takes such good care of its customers!
Terri
Knee Walker Central