Loop Communications isn’t the only company that provides business phone systems. It should be the only one YOU use, but we digress. We like to think we fare well as an alternative when stacked up against our competitors, but just saying that isn’t enough. So, we decided to create a series of posts showing how we compare to the competition in a number of categories.

The next stop in our journey is Fonality, which is now part of NetFortris, a cloud-based communications solutions provider. The combined company claims more than 11,000 customers and 300,000 end users, which makes it pretty big. But is bigger better? Let’s take a look.

Check out these details:

  • Price Per Month   
  • Independent Customer Reviews   
  • Customer Service   
  • Onboarding   
  • Installation / System Setup   
  • Call Management / System Administration    
  • No Long Term Contracts    
  • Voicemail to Email    
  • Auto Attendant    
  • Ring Groups    
  • Call Queue    
  • Call Recording    
  • Professional Voiceover Recordings    
  • $17 / extension
    plus $70 monthly for hosted phone system
  • TrustSpot Reviews:
    G2 Crowd Reviews:
  • US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. 100% customer satisfaction score according to Zendesk.
  • Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you.
  • We will work with your managed service provider or IT support team to make sure the internet and firewall are set up properly for Voice over IP. We are available for any troubleshooting needed.
  • We will configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants.

Fonality / NetFortris

  • $24.99 / extension
    professional edition
  • TrustRadius Reviews:
    G2 Crowd Reviews:
  • Overseas call center support. You need to upgrade to get Platinum Support for $2/user/month to have your calls answered within 5 minutes.
  • Customer onboarding team can assist with setup, full service setup is an additional cost.
  • Your company administrator will do the installation, full service assistance is available for an additional cost.
  • Your company administrator manages system changes and feature configuration.
  • $20 / user / month

If you’re using Fonality or thinking about doing so, please contact us to discuss details about how a Loop business phone system will be a better option for your business.