Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 2,806 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
July 12, 2025

Michael was prompt and helpful

Kara D.
Rural Resources Community Action
Rated 5.0 out of 5
July 11, 2025

Very quick response!

Clay J.
Guardian IT Systems
Rated 5.0 out of 5
July 10, 2025

Love the app, love the service, love the quick response when calling service tech, and love the professionalism, and courtesy demonstrated to me.

Wayne M.
Community Broadcasters
Rated 5.0 out of 5
July 10, 2025

Always excellent service

Susan W.
Aiken
Rated 5.0 out of 5
July 10, 2025

They’re GREAT

leon
Aspen center for women's health
Rated 5.0 out of 5
July 10, 2025

Great work!

Roseanna H.
Lazar Industries
Rated 5.0 out of 5
July 9, 2025

Prompt and attentive service

Casey R.
Rebound Sports
Rated 5.0 out of 5
July 9, 2025

Great service always. thanks!!

Linda C.
Accelerated Media Technology
Rated 5.0 out of 5
July 9, 2025

awesome service

David G.
Hope Media / Way Media
Rated 5.0 out of 5
July 8, 2025

Excellent service! The problem was solved quickly. Thank you!

KW E.
Keller Williams - Anchorage
Rated 5.0 out of 5
July 8, 2025

Super helpful and fast

kmiller
Girl Scouts of Northeast Texas
Rated 5.0 out of 5
July 7, 2025

Thanks guys!

Emily T.
Network Essentials
Rated 5.0 out of 5
July 7, 2025

n/a

Williams R.
Girl Scouts of Northeast Texas
Rated 5.0 out of 5
July 7, 2025

Excellent customer service!

Kimberly H.
Loebsack
Rated 5.0 out of 5
July 7, 2025

Great service

Jason B.
Jason Baker Dentistry
Rated 4.0 out of 5
July 3, 2025

Got the answer I needed, but still wish it didn’t all need to be ‘middle-manned’ so to speak.

Williams R.
Girl Scouts of Northeast Texas
Rated 5.0 out of 5
July 3, 2025

Support was very patient and understanding of the situation. Xandria walked me through everything, and we were able to get my problem fixed quickly and efficiently.

Caylee
Beacon Place - Warner Robins
Rated 5.0 out of 5
July 3, 2025

Awesome! Thanks for all of your help and patience!

Crystal H.
Creative
Rated 5.0 out of 5
July 3, 2025

As always. The best support

Lori T.
Computer Concepts USA
Rated 5.0 out of 5
July 2, 2025

timely excellent support

Cathy A.
Raleigh Durham Rubber
Rated 5.0 out of 5
July 2, 2025

Always love working with Loop. They are the best in the business!

Cindy C.
Insite Engineering Services, LLC
Rated 5.0 out of 5
July 2, 2025

Took care of it right away

Araceli C.
R's Solid Surfaces Inc.
Rated 5.0 out of 5
July 1, 2025

Persistent follow ups until we got the issue resolved!

Joey G.
Modern Impressions
Rated 5.0 out of 5
July 1, 2025

Thank you!

Ryan B.
Pearl Technology
Rated 5.0 out of 5
July 1, 2025

Davis was awesome. probably the best customer service I have ever received from anyone.

clarson
City of Colville
Rated 5.0 out of 5
July 1, 2025

Prompt responses and completed tasks within a day

Bianca H.
Charlotte Dermatology
Rated 5.0 out of 5
June 30, 2025

Always wonderful working with your team

Lori T.
Computer Concepts USA
Rated 5.0 out of 5
June 28, 2025

Loop always executes quickly and effectively. We’ve been overjoyed with their service and I’m thrilled we decided to leave conventional telephone service!

Cindy C.
Insite Engineering Services, LLC
Rated 5.0 out of 5
June 25, 2025

Davis has been extremely helpful and patient with me and my caller ID issues.

Sierra D.
Lift Solutions
Rated 5.0 out of 5
June 25, 2025

Thanks

Ryan B.
Pearl Technology