Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 2,541 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
March 14, 2025

prompt service as usual! thanks

Andrea P.
Network Essentials
Rated 5.0 out of 5
March 13, 2025

As always, Loop’s customer service is impeccable. I have yet to have one issue with how they handled any of my emails or calls. Grad A+ fantastic! I wish more companies could be like Loop. What a world this would be!

Cindy C.
Insite Engineering Services, LLC
Rated 5.0 out of 5
March 12, 2025

It was quickly resolved.

Santana B.
9th Judicial District Court
Rated 5.0 out of 5
March 12, 2025

Replaced the phone quickly and handled the item covered by warranty. Thanks!

Robbie S.
NuCara Pharmacy
Rated 5.0 out of 5
March 11, 2025

Thank you for a quick response and resolution to my question.

Coppelia A.
Hope Media / Way Media
Rated 5.0 out of 5
March 11, 2025

Quick and Painless

Matthew M.
SCS, Inc.
Rated 5.0 out of 5
March 11, 2025

Loop is the BEST!!!!

Christy L.
Tensas Parish Clerk of Court
Rated 5.0 out of 5
March 11, 2025

Thank you. I’m all fixed.

Marcia B.
Oyster Consulting LLC.
Rated 5.0 out of 5
March 10, 2025

Quick turnaround, thanks!

Karen B.
Hope Media / Way Media
Rated 5.0 out of 5
March 10, 2025

My issue was resolved with a single email.

Ross L.
Guardian IT Systems
Rated 5.0 out of 5
March 6, 2025

Great Service

Andrew M.
Heritage Digital
Rated 5.0 out of 5
March 6, 2025

excellent and prompt service

Cathy A.
Raleigh Durham Rubber
Rated 5.0 out of 5
March 6, 2025

excellent as always

Lori T.
Computer Concepts USA
Rated 5.0 out of 5
March 5, 2025

Great Service. Issue resolved quickly

breana C.
CLAHSD
Rated 5.0 out of 5
March 5, 2025

Smooth and easy

JasonW
New Tec
Rated 5.0 out of 5
March 5, 2025

Brandon is great

Nippun D.
Wired Brains
Rated 5.0 out of 5
March 4, 2025

Thanks for all the help. Loop and Jake were great. Guided me through the process to get the phone set up.

Jonathan H.
Piemonte Law Firm
Rated 5.0 out of 5
March 4, 2025

Jake was great at helping me through the questions I had, and getting our new voicemail message up and running quickly. I appreciated his help!

Dianne
J Meyers
Rated 5.0 out of 5
March 4, 2025

Excellent work with entire process of transitioning phone service and complimentary support after conversion.

Robert B.
AlphaTek Solutions
Rated 5.0 out of 5
March 4, 2025

Quick thanks!

Alyssa N.
Holy Martyrs Catholic Church
Rated 5.0 out of 5
March 4, 2025

Thank you for your assistance. We appreciate all that you have done for us.

Ann G.
AvayGray, LLC
Rated 5.0 out of 5
March 3, 2025

We appreciate all the onboarding and support, its made our administrative staffs jobs so much easier

Catie G.
Village of Capitan
Rated 5.0 out of 5
February 28, 2025

Xandria was great to work with, and was very patient with my many questions.

David C.
RealTime Information Technology
Rated 5.0 out of 5
February 28, 2025

Always stellar service!

Nick O.
Redbird Security
Rated 5.0 out of 5
February 28, 2025

The team is always available and accurate to solve issues. Very happy with the service!

Gianella A.
VCM Construction
Rated 5.0 out of 5
February 27, 2025

Fast response.

kelly
Faithward Resources
Rated 5.0 out of 5
February 27, 2025

I appreciated the timeliness of the call back and the ability of the individual to solve my problem.

School M.
Marshalltown Christian School
Rated 5.0 out of 5
February 27, 2025

Quick service, attentive

Maegan O.
Lift Worcester
Rated 5.0 out of 5
February 27, 2025

Your team members are the nicest most helpful staff I have worked with in a long time. So much so that I really didn’t have time to do this survey – but they are worth it!

Meghan T.
Vision One Credit Union
Rated 5.0 out of 5
February 26, 2025

Great service!!

Bethany W.
Marshalltown Christian School