Loop Communications isn’t the only company that provides business phone systems. It should be the only one YOU use, but we digress. We like to think we fare well as an alternative when stacked up against our competitors, but just saying that isn’t enough. So, we decided to create a series of posts showing how we compare to the competition in a number of categories.

Next up is Nextiva, which claims more than 150,000 companies as customers, and says it offers “much more than a business phone service.” Heck, Nextiva looks like a nice company, and it has a good reputation. But is its service as personal, helpful and easy to understand as ours? Hmm …

Check out these details:

  • Price Per Month   
  • Independent Customer Reviews   
  • Customer Service   
  • Onboarding   
  • Installation / System Setup   
  • Call Management / System Administration    
  • No Long Term Contracts    
  • Voicemail to Email    
  • Auto Attendant    
  • Ring Groups    
  • Call Queue    
  • Call Recording    
  • Professional Voiceover Recordings    
  • $17 / extension
    plus $70 monthly for hosted phone system
  • TrustSpot Reviews:
    G2 Crowd Reviews:
  • US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. 100% customer satisfaction score according to Zendesk.
  • Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you.
  • We will work with your managed service provider or IT support team to make sure the internet and firewall are set up properly for Voice over IP. We are available for any troubleshooting needed.
  • We will configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants.

Nextiva

  • $20 - $45 / extension
    price depends on users and features
  • TrustPilot Reviews:
    Voip-Info Reviews:
  • In-house support team, multiple tiers of service. 90% customer satisfaction score according to nextiva.com.
  • Representative will walk through the onboarding process and collect any required documents.
  • Nextiva will activate phones, your company administrator will do the install.
  • Your company administrator manages system changes and feature configuration.
  • It depends
  • Available at higher cost plans
  • Available at higher cost plans

If you’re using Nextiva or thinking about doing so, please contact us to discuss details about how a Loop business phone system will be a better option for your business.