Loop Communications isn’t the only company that provides business phone systems. It should be the only one YOU use, but we digress. We like to think we fare well as an alternative when stacked up against our competitors, but just saying that isn’t enough. So, we decided to start a series of posts showing how we compare to the competition in a number of categories.

Next up is Vonage Business, which claims 500,000-plus business users and “orange glove service.” The table below suggests that working with Loop offers many benefits as compared to a relationship with Vonage Business, even if our gloves aren’t orange. We don’t even wear gloves while working, come to think of it.

Check out these details:

  • Price Per Month   
  • Independent Customer Reviews   
  • Customer Service   
  • Onboarding   
  • Installation / System Setup   
  • Call Management / System Administration    
  • No Long Term Contracts    
  • Voicemail to Email    
  • Auto Attendant    
  • Ring Groups    
  • Call Queue    
  • Automatic Call Recording    
  • Call Monitoring    
  • Professional Voiceover Recordings    
  • Toll Free Numbers    
  • Additional Local Numbers    
  • $17 / extension
    plus $70 monthly for hosted phone system
  • TrustSpot Reviews:
    G2 Crowd Reviews:
  • US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. 100% customer satisfaction score according to Zendesk.
  • Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you.
  • We will work with your managed service provider or IT support team to make sure the internet and firewall are set up properly for Voice over IP. We are available for any troubleshooting needed.
  • We will configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants.
  • $20/month
  • $1/month

Vonage

  • $39.99 / extension
    plus $10 monthly for local phone number
  • TrustPilot Reviews:
    G2 Crowd Reviews:
  • Self-help portal or call center.
  • Your company administrator manages system setup and feature configuration.
  • Use the Vonage Service Portal, and call them with any issues or questions.
  • Do it yourself via online documentation and portal configuration.
  • It depends
  • $4.99/month per group
  • $14.99/month plus $.03/minute
  • $49.99/month
  • $49.99/month
  • $39.99/month
  • $9.99/month

If you’re using Vonage Business or thinking about doing so, please contact us to discuss details about how a Loop business phone system will be a better option for your business.