Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,873 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
October 5, 2026

As always, great, fast service!

Chris H.
M&I Technology Consulting
Rated 5.0 out of 5
October 5, 2026

Nick was very helpful with resolving my issue today, if I could give more than 5 Stars, I definitely would. Thank you.

Yanna K.
Austin Sign Works DBA Super Cheap Signs
Rated 5.0 out of 5
October 5, 2026

good job

Front M.
Keller Williams Gateway Realty
Rated 5.0 out of 5
October 5, 2026

Pleased with Loop and working with Davis. Have a suggestion on the troubeshooting. Time spent on three calls, approx 2-1/2 to 3 hour range total. Assumed the reason to keep troubleshooting was the phone was under warranty. If I had known the phone was out warranty from the start, we would have ordered a new phone after the first 30 minutes produced no results. Davis was amazing, patient and kind, especially with the technical aspects of what we needed to do from inside the office.

Thank you

Debbie G.
Same Day Express
Rated 5.0 out of 5
October 2, 2026

Ryan Keegan was awesome, thank you!

Andy N.
Loebsack
Rated 5.0 out of 5
October 2, 2026

quick response and helpful

Brooke D.
Girls on the Run - Portland, OR
Rated 5.0 out of 5
October 2, 2026

Loop is the best, you can call anytime, get a live person, any issue or question done, Fantastic!!!!

Julie H.
Kenneth M Haneline, LLC
Rated 5.0 out of 5
October 2, 2026

Great!

Micheal O.
First Patient Engagement Center
Rated 5.0 out of 5
October 1, 2026

Helped me fix my fax issue. Great service.

Dawn M.
Tims Home Medical
Rated 5.0 out of 5
September 30, 2026

Always fantastic service!

Kelly B.
Slavic Village Development
Rated 5.0 out of 5
September 30, 2026

Amazing

Stephanie S.
Network Essentials
Rated 5.0 out of 5
September 30, 2026

good

Matthew C.
Weisfuse
Rated 5.0 out of 5
September 30, 2026

Always great service!

Kelly B.
Slavic Village Development
Rated 5.0 out of 5
September 29, 2026

Helpful, fixed issue quickly and was polite

Matthew C.
Weisfuse
Rated 5.0 out of 5
September 29, 2026

Thank you so much for the great assistance Sagren!

Tracy C.
PHYBUS
Rated 5.0 out of 5
September 29, 2026

Very friendly and helpful support!

Laurie B.
Baker Law
Rated 5.0 out of 5
September 29, 2026

Great customer service.

Estefania B.
Patterson Law
Rated 5.0 out of 5
September 25, 2026

Excelent

Adam L.
Cloud 10 MSP
Rated 5.0 out of 5
September 25, 2026

Thanks for digging in to provide an explanation of this call routing

David C.
RealTime Information Technology
Rated 5.0 out of 5
September 25, 2026

Quick response and resolution.

Tiffany D.
Nycom, Inc
Rated 5.0 out of 5
September 25, 2026

Fast response, resolved the issue quickly

oliviaallstarclosing C.
AllStar Title
Rated 5.0 out of 5
September 25, 2026

Out of the ordinary request with a professional response!

David C.
RealTime Information Technology
Rated 5.0 out of 5
September 23, 2026

Easy enough–thanks!

Laura P.
Oak Hill Academy
Rated 5.0 out of 5
September 23, 2026

all good.

LouisSamberg
HYC Logistics Inc.
Rated 5.0 out of 5
September 22, 2026

VERY PATIENT & KIND

Julie B.
Butte County SD
Rated 5.0 out of 5
September 22, 2026

always helpful!

Kelly B.
Slavic Village Development
Rated 5.0 out of 5
September 22, 2026

Ryan was great! He was patience and explained steps very clear so that it was easy to follow. Thank you!

Caresse S.
Metro West Community Development Organization
Rated 5.0 out of 5
September 22, 2026

Quick response, I am back online. Thanks.

Ken Z.
Efficium LLC
Rated 5.0 out of 5
September 22, 2026

Loop is always helpful and professional!

Kat
Jay Terrell, DDS
Rated 5.0 out of 5
September 21, 2026

Prompt and courteous service

Ken Z.
Efficium LLC