Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,641 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
June 23, 2026

Michael was great! Very communicative and enjoyable experience

ericc
Rated 5.0 out of 5
June 23, 2026

Great for Loop to take the initiative in explaining a potential vulnerability, appreciate them reaching out before it became a potential issue! Xandria was a pleasure to deal with & very efficient!

Richard O.
Aiken & Company
Rated 5.0 out of 5
June 23, 2026

great!

account
Brookside Dental - West Linn
Rated 5.0 out of 5
June 23, 2026

My question was answered over the phone and I received a follow-up email with detailed answer in case I need to reference it in the future. Thanks!

Susan C.
RWK
Rated 5.0 out of 5
June 22, 2026

Always a pleasure working with the Loop Communications Team. Fast and reliable response time and service.

Robert J.
Health Care Partners of South Carolina
Rated 5.0 out of 5
June 22, 2026

Prompt response!

Julie S.
Medicap Pharmacy
Rated 5.0 out of 5
June 22, 2026

Great customer service

Dania T.
Godfrey
Rated 5.0 out of 5
June 22, 2026

N/A

Brandon F.
Central Louisiana Human Services District
Rated 5.0 out of 5
June 20, 2026

thanks!

Kate K.
Main Line Urgent Vet
Rated 5.0 out of 5
June 19, 2026

Resolved my issue quickly and efficiently.

Megan L.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
June 19, 2026

All good.

LouisSamberg
HYC Logistics Inc.
Rated 5.0 out of 5
June 19, 2026

This was my first time working with Sagren, I was very impressed with how he embodied the level of service I except from y’all at loop.

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
June 18, 2026

Very helpful and professional

Cnpage
Page Interworks, PA
Rated 5.0 out of 5
June 18, 2026

Great service!

Becky F.
Altair Travel
Rated 5.0 out of 5
June 17, 2026

Thank you guys, for making it quick and easy!

rsc
Oceanview Manor Inc
Rated 5.0 out of 5
June 17, 2026

User was very pleased with your quick turnaround

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
June 17, 2026

Excellent service!

Brenda
Norgaard Agency
Rated 5.0 out of 5
June 17, 2026

Loop support always responds promptly, listens attentively and gives detailed responses. It’s refreshing to have real and smart people on the other end of a support line!

Miranda L.
Woodland Wealth Partners
Rated 5.0 out of 5
June 16, 2026

Great service, as always!

Cassie M.
Loebsack
Rated 5.0 out of 5
June 16, 2026

Thank you for the quick fix!

Lindsay F.
JKL Kingdom LLC
Rated 5.0 out of 5
June 16, 2026

Thanks for your follow up. Great work!

Karen B.
Hope Media / Way Media
Rated 5.0 out of 5
June 16, 2026

Quick response as always

Denise E.
Liphart Steel
Rated 5.0 out of 5
June 15, 2026

5-star review, everything has been wonderful!

Drexel M.
Drexel
Rated 5.0 out of 5
June 15, 2026

Great service

Mickey C.
PBI Performance Products, Inc.
Rated 5.0 out of 5
June 15, 2026

Awesome service as always. Thank you!

Admin A.
City of Colville
Rated 5.0 out of 5
June 15, 2026

Satisfactory!

Micheal O.
First Patient Engagement Center
Rated 5.0 out of 5
June 15, 2026

Thanks for helping take care of the details surrounding our voicemail at the parish.

Fr C.
St Justin Martyr Parish
Rated 5.0 out of 5
June 15, 2026

good

Daniel M.
Neighboring Concepts
Rated 5.0 out of 5
June 15, 2026

Question answered

Sharon
Mobile Meal Service of Spartanburg County
Rated 5.0 out of 5
June 12, 2026

Simple and quick thank you

Teresa S.
Mortgage Solutions of Georgia