Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,025 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
October 24, 2025

Excellent Service as always

Louise C.
Children's Recovery Center
Rated 5.0 out of 5
October 24, 2025

Great Initiative

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
October 24, 2025

Great communication with very prompt responses.

Catrice M.
Titan Subsea Innovations
Rated 5.0 out of 5
October 24, 2025

Very quickly done!

Nathan S.
Apex Technology
Rated 5.0 out of 5
October 24, 2025

So fast!

Ashley C.
Hope Media / Way Media
Rated 5.0 out of 5
October 24, 2025

Quick assistance and resolution

Dale B.
Carolinas Pain Institute
Rated 5.0 out of 5
October 23, 2025

It was great efficient call. Very helpful

Trish F.
Brookside Dental - Gresham
Rated 5.0 out of 5
October 23, 2025

The support team was excellent, and the response time was outstanding!

LaShun P.
Hope Media / Way Media
Rated 5.0 out of 5
October 23, 2025

great service

Tatiana
American Supply
Rated 5.0 out of 5
October 23, 2025

Great response time!!!

Eric M.
Community Broadcasters
Rated 5.0 out of 5
October 22, 2025

This entire team and company is amazing. I continue to be impressed!

Chris H.
Matson & Isom Technology Consulting
Rated 5.0 out of 5
October 22, 2025

Nick was able to resolve the issue we were having remotely. Thank you Nick.

Stone M.
LPL Financial
Rated 5.0 out of 5
October 22, 2025

Quick and effective as always. :)

Michaelyn W.
Ravenwood Castle
Rated 5.0 out of 5
October 22, 2025

Timely response. Thanks.

Deborah K.
Triangle Wealth Management
Rated 5.0 out of 5
October 22, 2025

Very quick and friendly assistance!

Clay J.
Guardian IT Systems
Rated 5.0 out of 5
October 22, 2025

excellent support

Nwamaka E.
First Patient Engagement Center
Rated 5.0 out of 5
October 22, 2025

Always quick resolution!

Dottie B.
SignUpGenius
Rated 5.0 out of 5
October 21, 2025

Excellent job!

Becky F.
Altair Travel
Rated 5.0 out of 5
October 21, 2025

I spoke to two representatives and they were both very helpful. We love Loop!

Rosemary G.
Highland at Spring Hill
Rated 5.0 out of 5
October 21, 2025

Great CS

Debbie R.
Keller Williams - Wilmington
Rated 5.0 out of 5
October 20, 2025

Always taken care of in a timely manner .

jenny
Faithward Resources
Rated 5.0 out of 5
October 20, 2025

Timely response.

Hayden M.
Morris-Berg Architects
Rated 5.0 out of 5
October 20, 2025

They are always so helpful

Meryl G.
M. Greenwald Associates LLP
Rated 5.0 out of 5
October 19, 2025

Fast efficient and great customer service

Brittany H.
Loebsack
Rated 5.0 out of 5
October 17, 2025

Quick and easy, Support had a fast response and issue was looked into and resolved within 24hours. I’m quite pleased with the whole process.

Thank you.

Josh A.
Eagle Network Solutions
Rated 5.0 out of 5
October 17, 2025

Very friendly and super helpful

Dana V.
Pediatric Advanced Therapy
Rated 5.0 out of 5
October 17, 2025

Great job! Thanks Davis!

Mandy C.
Mid Ark Security
Rated 5.0 out of 5
October 16, 2025

Loop Communications are very easy to work with, every support ticket is done the same day. The staff is extremely kind and friendily.

Christine R.
Linda Woodson Dermatology
Rated 5.0 out of 5
October 16, 2025

Excellent service

Susan W.
Aiken
Rated 5.0 out of 5
October 16, 2025

Very quick response. thank you

Steve H.
Jenkins Peer Architects