Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,347 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
February 23, 2026

5 stars

emclard
RealTime Information Technology
Rated 5.0 out of 5
February 23, 2026

Again I appreciate y’all keeping an eye on these.

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
February 23, 2026

I apricate y’all being on top of this outage.

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
February 23, 2026

Jesse really pushed to keep trying

Adam L.
Nilges Draher
Rated 5.0 out of 5
February 23, 2026

Loop support team is the best!

Ann G.
Scarlet Auto Body
Rated 5.0 out of 5
February 21, 2026

The representative communicated quickly and the issue was resolved within a reasonable amount of time.

Debbie P.
Spurgetis Law
Rated 5.0 out of 5
February 20, 2026

I truly appreciate how quickly you fixed my work phone. Thank you so much!

Michelle M.
Pearson CJD
Rated 5.0 out of 5
February 20, 2026

* * * * *

Thank you for alerting us to this!

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
February 20, 2026

Handled in a timely manner

Info
General Chemical Corp
Rated 5.0 out of 5
February 20, 2026

Great as alwasy

TC K.
Alaska Premier Auctions
Rated 5.0 out of 5
February 20, 2026

Nick made the phone switch very seamless. Very professional, polite and knowledgeable.

Robin W.
MC Multimodal Services
Rated 5.0 out of 5
February 20, 2026

Great job! Fast and efficient!

Sara D.
Esteem Elecctric
Rated 5.0 out of 5
February 19, 2026

Quick to resolve the issue.

Marie F.
Rural Resources Community Action
Rated 5.0 out of 5
February 18, 2026

Quick resolution

David C.
RealTime Information Technology
Rated 5.0 out of 5
February 18, 2026

The service was prompt and corrected the issue quickly.

Sfriel
Lowry
Rated 5.0 out of 5
February 18, 2026

Very helpful and friendly. Much appreciated!

Beth S.
Paula Lillard
Rated 5.0 out of 5
February 17, 2026

Loop communications is always on top of issues as soon as i call in and resolved usually within 10 min.

Thank you,

Christine R.
Linda Woodson Dermatology
Rated 5.0 out of 5
February 17, 2026

Always very supportive!

colleenmarlowwhite C.
Marlow White
Rated 5.0 out of 5
February 17, 2026

Thank you for your quick response, with resetting my password.

Karen A.
James River Petroleum
Rated 5.0 out of 5
February 17, 2026

The training sessions was very helpful.

Stacey H.
Carolina Metal Finishing
Rated 5.0 out of 5
February 16, 2026

Prompt response as always

TC K.
Alaska Premier Auctions
Rated 5.0 out of 5
February 16, 2026

Issue was submitted Friday afternoon and resolved by Monday mid-day

Dylan N.
Apex Technology
Rated 5.0 out of 5
February 16, 2026

Great communication and patience

lrobertson
Wyatt
Rated 3.0 out of 5
February 16, 2026

Please pay attention to the list of days closed we sent, you all turned on MLK voice for for President’s day and we are open today. Thank you for the quick fix this morning.

Werner A.
Girl Scouts of Northeast Texas
Rated 5.0 out of 5
February 14, 2026

Very helpful and friendly

Lee G.
Oyster Consulting LLC.
Rated 5.0 out of 5
February 14, 2026

Loop provided quick responses and were very helpful.

Admin A.
City of Colville
Rated 5.0 out of 5
February 13, 2026

Excellent service!

David C.
RealTime Information Technology
Rated 5.0 out of 5
February 13, 2026

Very fast service. Thank you!

Juan R.
Hope Media / Way Media
Rated 5.0 out of 5
February 13, 2026

I am new to my organization, and the Loop service team has been exceptionally helpful and responsive.

Kelly B.
Slavic Village Development
Rated 5.0 out of 5
February 13, 2026

I inadvertently submitted a request, but was still responded to very quickly. The response I received was helpful and responder gracious at my error.

Kristin A.
Hope Media / Way Media