Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,893 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
October 14, 2026

ALWAYS excellent service!

Pamela S.
Maid Brigade - Charlotte
Rated 5.0 out of 5
October 14, 2026

N/A

Brandon F.
Central Louisiana Human Services District
Rated 5.0 out of 5
October 14, 2026

Quick and efficient solutions!

HannahAaron
Marlow White
Rated 5.0 out of 5
October 14, 2026

I worked with Nicole and that was a pleasure. I only had a couple questions that were answered. Everything went smoothly.

Dana K.
Mount Pleasant Church
Rated 5.0 out of 5
October 14, 2026

Always the best!!!

Regina K.
Townside Property Management
Rated 5.0 out of 5
October 14, 2026

Great customer service no issues since we switched to Loop !

Teresa H.
Cuyahoga Soil
Rated 5.0 out of 5
October 13, 2026

Thank you as always !!! I love loop!

Lori T.
Make It Better Foundation
Rated 5.0 out of 5
October 13, 2026

Once again, our request was acknowledged and completed quickly. Thank you for your support.

Gail S.
Carolina Fiber Communications
Rated 5.0 out of 5
October 12, 2026

Jesse did an amazing job! thank you for the amazing customer service!

David G.
Hope Media / Way Media
Rated 5.0 out of 5
October 12, 2026

Quickly fixed the issue.

Katie M.
Mobile Meal Service of Spartanburg County
Rated 5.0 out of 5
October 12, 2026

Wonderful and proactive customer service! Always appreciate doing business with this organization!

John R.
Safeguard Business Systems, Powered by Proforma
Rated 5.0 out of 5
October 12, 2026

Great job!

Becky F.
Altair Travel
Rated 5.0 out of 5
October 12, 2026

The folks at Loop are super responsive and very helpful! Very please so far!

Olly M.
Saucham Holdings
Rated 5.0 out of 5
October 12, 2026

Great job

Daniel F.
Rated 5.0 out of 5
October 9, 2026

Great job!

Becky F.
Altair Travel
Rated 5.0 out of 5
October 9, 2026

Nicole did an excellent job with the training. She was very thorough and detailed in her explanations and took the time to answer all of my questions. I really appreciated her professionalism and helpfulness!

Tanya Y.
Salem Stone Corp.
Rated 5.0 out of 5
October 7, 2026

I appreciate all the help you have provided. Thank you..

Lou B.
Delta School
Rated 5.0 out of 5
October 6, 2026

I had a wonderful & quick response this morning from Xandria and even received a call from her to make sure it was all working. Thank you for a great experience!

Coppelia A.
Hope Media / Way Media
Rated 5.0 out of 5
October 6, 2026

Great

Front M.
Keller Williams Gateway Realty
Rated 5.0 out of 5
October 6, 2026

Loop is wonderful, especially when we email last minute and ask for our phones to be forwarded! They do it immediately!

Ann G.
Scarlet Auto Body
Rated 5.0 out of 5
October 5, 2026

As always, great, fast service!

Chris H.
M&I Technology Consulting
Rated 5.0 out of 5
October 5, 2026

Nick was very helpful with resolving my issue today, if I could give more than 5 Stars, I definitely would. Thank you.

Yanna K.
Austin Sign Works DBA Super Cheap Signs
Rated 5.0 out of 5
October 5, 2026

good job

Front M.
Keller Williams Gateway Realty
Rated 5.0 out of 5
October 5, 2026

Pleased with Loop and working with Davis. Have a suggestion on the troubeshooting. Time spent on three calls, approx 2-1/2 to 3 hour range total. Assumed the reason to keep troubleshooting was the phone was under warranty. If I had known the phone was out warranty from the start, we would have ordered a new phone after the first 30 minutes produced no results. Davis was amazing, patient and kind, especially with the technical aspects of what we needed to do from inside the office.

Thank you

Debbie G.
Same Day Express
Rated 5.0 out of 5
October 2, 2026

Ryan Keegan was awesome, thank you!

Andy N.
Loebsack
Rated 5.0 out of 5
October 2, 2026

quick response and helpful

Brooke D.
Girls on the Run - Portland, OR
Rated 5.0 out of 5
October 2, 2026

Loop is the best, you can call anytime, get a live person, any issue or question done, Fantastic!!!!

Julie H.
Kenneth M Haneline, LLC
Rated 5.0 out of 5
October 2, 2026

Great!

Micheal O.
First Patient Engagement Center
Rated 5.0 out of 5
October 1, 2026

Helped me fix my fax issue. Great service.

Dawn M.
Tims Home Medical
Rated 5.0 out of 5
September 30, 2026

Always fantastic service!

Kelly B.
Slavic Village Development