Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 2,897 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
August 26, 2025

Quick to help with issues. Thanks

Colin C.
Cannon Industries, LLC
Rated 5.0 out of 5
August 26, 2025

As always Loop has impeccable customer service. In my 35-year career, Loop has been my most treasured business relationship to date.

Cindy C.
Insite Engineering Services, LLC
Rated 5.0 out of 5
August 26, 2025

Updates made quickly

David C.
RealTime Information Technology
Rated 5.0 out of 5
August 25, 2025

Davis did an excellent job helping me! I couldn’t be more thankful!

Sheri H.
Shaffer Veterinary Services
Rated 5.0 out of 5
August 25, 2025

Satisfied

Brett M.
Millar Industries
Rated 5.0 out of 5
August 25, 2025

Very helpful!

Kathleen G.
Lincoln County Abstract
Rated 5.0 out of 5
August 25, 2025

System updates made quickly

David C.
RealTime Information Technology
Rated 5.0 out of 5
August 25, 2025

Quick turnaround!

Karen B.
Hope Media / Way Media
Rated 5.0 out of 5
August 22, 2025

This is awesome. Thank you for your quick and efficient help!

Chris M.
Noel Management Group
Rated 5.0 out of 5
August 22, 2025

We always appreciate your help!

Sheri H.
Shaffer Veterinary Services
Rated 5.0 out of 5
August 22, 2025

Fantastic service. Extremely helpful and kind.

Debbie G.
Same Day Express
Rated 5.0 out of 5
August 21, 2025

Fabulous job, as always! People you can talk to; Answers you can trust!

Meredith
Tegrity Data Systems
Rated 5.0 out of 5
August 21, 2025

Awesome help.

sean B.
True Classic
Rated 5.0 out of 5
August 21, 2025

Great voicemail recording for us

Franck L.
Keller Williams Gateway Realty
Rated 5.0 out of 5
August 20, 2025

Mr. Marshall, was a big help! It didn’t take him long to figure out what the issue was.

Kelly K.
Central Louisiana Human Services District
Rated 5.0 out of 5
August 20, 2025

Loop Communications is consistently responsive, professional, and thorough with answering questions and solving problems. I never have to dread how long it will take to hear back from them and arrive at solutions. Keep up the great work!

Becker J.
Nycom, Inc
Rated 5.0 out of 5
August 20, 2025

Excellent service

preeves
RealTime Information Technology
Rated 5.0 out of 5
August 20, 2025

Very timely response and friendly.

Kim S.
Montgomery Regional Solid Waste Authority
Rated 5.0 out of 5
August 20, 2025

Great and fast service

tmccall
The Town of Delhi
Rated 5.0 out of 5
August 19, 2025

Mr. Jake Smarzik was very helpful and was able to fix the issue a.s.a.p.

Kelly K.
Central Louisiana Human Services District
Rated 5.0 out of 5
August 19, 2025

You guys did great!

Bryan A.
Hope Media / Way Media
Rated 5.0 out of 5
August 19, 2025

Huge shout out of thanks to all of you for helping with the updates and getting our phones on-line.

Anna K.
Twinsburg Township
Rated 5.0 out of 5
August 19, 2025

They called back to give more information within the same day.

Kyle D.
Efficium LLC
Rated 5.0 out of 5
August 18, 2025

To whom it may concern,

Xandria Young is a pleasure to work with, as I have had the pleasure of working with her on two items in the past couple weeks. Please pass on to her supervisor.

Cathy G.
City of Colville
Rated 5.0 out of 5
August 18, 2025

The request was understood and resolved quickly!

Darnell P.
81 West Cyber
Rated 5.0 out of 5
August 18, 2025

Quick response!

Roseanna H.
Lazar Industries
Rated 5.0 out of 5
August 18, 2025

Very helpful!

Tennille B.
New Horizon Care Center
Rated 5.0 out of 5
August 18, 2025

The ticket I submitted was taken care of very quickly!

Brooke M.
Hope Media / Way Media
Rated 5.0 out of 5
August 18, 2025

Jesse Howell is wonderful. I called with a problem with our voicemail service and instantly he addressed the problem and resolved it. Thank you, Jesse, you rock!!!

Craig O.
Life Seasons Estate Planning
Rated 5.0 out of 5
August 15, 2025

thanks for the quick response time, especially important during support drive!!!

Kimberly H.
Hope Media / Way Media