Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,168 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
December 16, 2025

Issue resolved while on the phone

David C.
RealTime Information Technology
Rated 5.0 out of 5
December 16, 2025

Good, I’m satisfied

Paul R.
24Hrclose
Rated 5.0 out of 5
December 16, 2025

Very helpful and fast response time

Carol G.
JLP CPAs
Rated 5.0 out of 5
December 16, 2025

great presentation.

Daniel M.
Costanza Builders Inc
Rated 5.0 out of 5
December 15, 2025

The customer service is outstanding, thorough and helpful.

Celeste A.
Safebooks Accounting Solutions, Inc
Rated 5.0 out of 5
December 15, 2025

Was quick and easy im happy

Josh B.
Charland Technology, Inc
Rated 5.0 out of 5
December 15, 2025

Friendly and helpful service – thank you!

Sarah S.
Thomas More Classical School
Rated 5.0 out of 5
December 15, 2025

Timely answer to my questions.

bgarner
Girl Scouts of Northeast Texas
Rated 5.0 out of 5
December 15, 2025

Loop always provides prompt and excellent service! I highly recommend.

Pam O.
Avon Avon Lake Community Resource Services
Rated 5.0 out of 5
December 12, 2025

It was great! The service was fast and top notch! Thank you

tammy
Altair Travel
Rated 5.0 out of 5
December 12, 2025

Fast service!

Hunter B.
Cyber Logical Development
Rated 5.0 out of 5
December 12, 2025

This was amazing service

Ronald A.
RWK
Rated 5.0 out of 5
December 12, 2025

Fast service!

Micah C.
Rated 5.0 out of 5
December 12, 2025

Quick respose

Ann G.
Scarlet Auto Body
Rated 5.0 out of 5
December 12, 2025

Quick response

Albert K.
Rated 5.0 out of 5
December 11, 2025

Thank you for the help!

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
December 11, 2025

Very prompt and knowledgeable. I am very satisfied with the support , thank you .

Lisa M.
Central Louisiana Human Services District
Rated 5.0 out of 5
December 11, 2025

Quick response

Ann G.
Scarlet Auto Body
Rated 5.0 out of 5
December 10, 2025

The experience was great, the support team is very knowledgeable and friendly, always willing to help.

Ann G.
Scarlett Auto Body
Rated 5.0 out of 5
December 10, 2025

The Loop team did an outstanding job getting my phone system setup flawlessly. I’d recommend them to anyone looking for excellent service and value.

Anthony J.
Rated 5.0 out of 5
December 10, 2025

Easy to work with, responsive, and check in when they haven’t heard back.

Josiah M.
LPL Financial
Rated 5.0 out of 5
December 10, 2025

Michael was very pleasant to work with. He processed all the changes that I continuously asked for and did it promptly. I have had nothing but excellent service from Loop Communications!

Kenya N.
Pee Dee Federal Credit Union
Rated 5.0 out of 5
December 9, 2025

great service

Alex M.
NDSE, Inc.
Rated 5.0 out of 5
December 9, 2025

Correction of the ring tones was successful, thank you!

Gail S.
Carolina Fiber Communications
Rated 5.0 out of 5
December 9, 2025

Thank you for the directory adjustment!

Jason B.
Northern Hills Technology
Rated 5.0 out of 5
December 9, 2025

Zach was fantastic!

ddoyle
James River Petroleum
Rated 5.0 out of 5
December 9, 2025

Thanks to Michael for the help

Brandon B.
NDSE, Inc.
Rated 5.0 out of 5
December 6, 2025

Always amazing. Love the team.

Lori T.
Computer Concepts USA
Rated 5.0 out of 5
December 5, 2025

Xandria ROCKS – she always pleasant and patient.

Cathy G.
City of Colville
Rated 5.0 out of 5
December 5, 2025

Xandria responded promptly to my inquiry and was able to get the matter resolved quickly.

Mike H.
Carolina Fiber Communications