Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,775 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
August 19, 2026

Request processed quickly.

David C.
RealTime Information Technology
Rated 5.0 out of 5
August 19, 2026

Always very helpful.

Debbie G.
Keller Williams - Team New Bern
Rated 5.0 out of 5
August 17, 2026

Knowledgeable & Patient with Levity

Deb S.
Burco
Rated 5.0 out of 5
August 17, 2026

as always we love love love loop support.

Lori T.
Computer Concepts USA
Rated 5.0 out of 5
August 17, 2026

IP address addition was handled quickly.

Joe T.
Hope Media / Way Media
Rated 5.0 out of 5
August 17, 2026

Loop is always helpful with customer support

Christine P.
Pahoresky
Rated 5.0 out of 5
August 15, 2026

The team is awesome! Fixed my connection problem in no time

Karina I.
Hope Media / Way Media
Rated 5.0 out of 5
August 14, 2026

Very helpful and fast

Dennis M.
McCurdy Insurance
Rated 5.0 out of 5
August 14, 2026

Service was great

Kelly B.
Slavic Village Development
Rated 5.0 out of 5
August 14, 2026

Nick was responsive and helpful – quick too

Lisa L.
Jebsen
Rated 5.0 out of 5
August 13, 2026

Loop is reliable; they get it done with great knowledge, fast customer response, and service.

Dennis M.
McCurdy Insurance
Rated 3.0 out of 5
August 13, 2026

Good, I am satisfy with my request.

Anthony E.
First Patient Engagement Center
Rated 5.0 out of 5
August 12, 2026

You guys are always so helpful I really appreciate it.

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
August 11, 2026

Supplied information was accurate

John I.
Justice Bearing
Rated 5.0 out of 5
August 11, 2026

Requested a user guide for our handheld phones and received a very friendly and prompt reply from Jesse.

Thank you!

Debbie L.
Butte County SD
Rated 5.0 out of 5
August 11, 2026

Quick, Easy and Helpful!

daniel
Innovante Insurance
Rated 5.0 out of 5
August 11, 2026

Nick helped me with my phone. He was very nice and responsive.

ofischer
Kennon Craver, PLLC
Rated 5.0 out of 5
August 10, 2026

Incredible service, as always. Friendly, fast and engaging team.

Chris H.
Matson & Isom Technology Consulting
Rated 5.0 out of 5
August 10, 2026

Excellent customer service!

Kimberly H.
Loebsack
Rated 5.0 out of 5
August 7, 2026

Jesse listened to my problem and addressed it expeditiously. As he worked through the initial issue, we came up with other needs so the situation continued to expand. He listened as our personnel continued to brainstorm our expectations and configured our phones so the needs of the department were met. So far, we are all very pleased with how the system is working.

teena S.
Butte County SD
Rated 5.0 out of 5
August 6, 2026

Thanks for the quick reply.

Candice L.
Madden Sewer
Rated 5.0 out of 5
August 6, 2026

Very Helpful

Katie M.
Mobile Meal Service of Spartanburg County
Rated 5.0 out of 5
August 6, 2026

Completed request as requested

Craig E.
Marlen
Rated 5.0 out of 5
August 6, 2026

Excellent to work with and very attentive/prompt

John S.
Premier Hormone Health & Wellness PLLC
Rated 5.0 out of 5
August 6, 2026

Everything was Great . Thank you Nicole and Nan.

Team I.
Intelos
Rated 5.0 out of 5
August 6, 2026

Fast response. Thank you.

frontdesk
Granbury Oral and Facial Surgery Dr Humes
Rated 5.0 out of 5
August 5, 2026

Always very timely. Thanks guys!

Bryan A.
Hope Media / Way Media
Rated 5.0 out of 5
August 5, 2026

Situation was fixed

Hudson O.
Hudson Veterinary Hospital
Rated 5.0 out of 5
August 5, 2026

Great support!

Joey G.
Modern Impressions
Rated 5.0 out of 5
August 5, 2026

Great follow through and explanations.

Winter D.
Keller Williams Winter Park