Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,426 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
March 26, 2026

Loop’s phone technicians are great, so easy to work with and response times are better than expected.

Cothompson
Rural Resources Community Action
Rated 5.0 out of 5
March 26, 2026

Very good service

lmarshall
The Harvest Center of Brookhill Village
Rated 5.0 out of 5
March 25, 2026

As always – problem solved in a couple of hours!

Thank you!

Elisabeth H.
Oceanview Manor Inc
Rated 5.0 out of 5
March 25, 2026

Always timely, good service.

jenny
Faithward Resources
Rated 5.0 out of 5
March 25, 2026

would and will definitely recommend Loop!

Maurice Z.
W&E Baum
Rated 5.0 out of 5
March 25, 2026

Always great!!

Ann G.
Scarlet Auto Body
Rated 5.0 out of 5
March 25, 2026

Quick and courteous!

Sam L.
KCV Trailers
Rated 5.0 out of 5
March 24, 2026

As always we love loop

Lori T.
Computer Concepts USA
Rated 5.0 out of 5
March 24, 2026

Your entire team is fantastic!

Thank you

Maurice Z.
W&E Baum
Rated 5.0 out of 5
March 24, 2026

Jake was awesome! He was professional and greeted me as soon as our call connected. He provided more than 1 resolution for my query and quickly resolved my concern. Thanks again Jake!

Gina E.
Lynchburg Housing Authority
Rated 5.0 out of 5
March 24, 2026

The support was very efficient in getting the issues with my phone calls and voicemail working properly

Julie H.
Mitchell Kilgore Law Firm
Rated 5.0 out of 5
March 24, 2026

Quick and proper response!

Joey G.
Modern Impressions
Rated 5.0 out of 5
March 24, 2026

Prompt and efficient! Thank you very much!

Kara Q.
Hope Media / Way Media
Rated 5.0 out of 5
March 24, 2026

Quick and quality service!

Cassie M.
Loebsack
Rated 5.0 out of 5
March 24, 2026

Quick response!

Andrew B.
Hope Media / Way Media
Rated 5.0 out of 5
March 23, 2026

Support Team has been wonderful.

Kelly H.
St. Mary Parish
Rated 5.0 out of 5
March 22, 2026

Great service

Katherine W.
Mitchell Brothers Inc
Rated 5.0 out of 5
March 20, 2026

Quick and easy! Thank you everyone!

cris F.
Efficium LLC
Rated 5.0 out of 5
March 20, 2026

Very prompt!

David S.
CYBER904, LLC
Rated 5.0 out of 5
March 20, 2026

Fast as always

Tomasetti J.
NBTA
Rated 5.0 out of 5
March 19, 2026

Nicole has been a pleasure to work with. We are a low-tech crew here and she did a great job of making the transition simple. Walking our team through the new phone system was super helpful as well.

We have lots to learn with the new Loop system but feel confident that it was the right move.

Eric G.
Goebeler Company
Rated 5.0 out of 5
March 19, 2026

Michael was prompt and super efficient! Thank You!

Paul M.
Hope Media / Way Media
Rated 5.0 out of 5
March 19, 2026

Michael was very helpful and friendly, despite being asked to do much more than the original task!

CarolineMcAlister
Sandy Memorial Animal Hospital
Rated 5.0 out of 5
March 19, 2026

I always get excellent response time and solutions .

Debbie G.
Keller Williams - Team New Bern
Rated 5.0 out of 5
March 19, 2026

Hello, I have enjoyed working with Ms. Davis, she helped make the transfer of the new phones a pleasant one.

Tracy W.
Cook Chiropractic
Rated 5.0 out of 5
March 18, 2026

Great Service, as always!

Adrian G.
Fresh Floors INC.
Rated 5.0 out of 5
March 18, 2026

Swift response. Thanks!

Rachel H.
Zack Hall MD
Rated 5.0 out of 5
March 18, 2026

Nick was very helpful with resolving our issue.

TC K.
Alaska Premier Auctions
Rated 5.0 out of 5
March 18, 2026

great

sgarcia
Butler, Quinn
Rated 5.0 out of 5
March 18, 2026

na

Jason V.
Pearl Technology