Loop Communications prides itself on being a customer focused VoIP provider, providing the best customer support in the industry. We love surprising our customers with how attentive a telecom company can be, please see below for some of their experiences with us.
The Loop Communications support team is AMAZING! I would recommend this VOIP phone service to any business owner because not only is the price point GREAT, but the customer service is better than any other phone company I have EVER worked with, and there have been many as I use to be a Business Development Manager for several dealerships in the US, and the majority of phone companies are worthless out there.
Loop Communications has changed the way I feel about phone companies! Plus its great you can get someone on the phone in less than a minute every time, which is unheard of. 5 stars across the board for Zack & Brandon and the entire Loop team!
We use Loop for our small insurance agency’s phone system and the service is always top notch. When I call in for technical support, I always say “This is Hannah with Ed Smith Agency” and they make me feel like I am their only customer – they know exactly who I am when I call in, are always incredibly friendly, solution-oriented, and explain the technicalities of our system in a way that is easy to understand.
I highly recommend Loop Communications for anyone in need of a phone system for their office.
The customer service alone sets them apart, but it goes well beyond. Quality product, fast & friendly service, willing to work on specific and unique solutions to fit our needs that our last vendor could not or would not do!! Love Loop!
Julia Temple
Everyone we have had support contact with since our initial contact with Loop has gone above and beyond to make sure we have everything taken care of and have the equipment and services we need for our company.
It has been a true breath of fresh air to have such great customer service as our experience with previous phone service has been a nightmare from the beginning.
There are so many variables in selecting a phone carrier today. Our company, Dentistry of the Carolinas, worked with several hosted business phone service providers but none of them offered the level of customer service coupled with the knowledge to handle our growing company’s needs.
Loop Communications provided the solution we were looking for and ensures our 13 locations operate at the level necessary to handle our high call volume and continued scheduling updates needed to run our business smoothly. They are prompt in answering and responding to our calls and requests and help troubleshoot potential problems.
When our outdated phone had a number of service issues, our company began to look for a new phone vendor and phone system. We found a large number of companies and quite honestly wanted to give up on the search. Then we found Loop.
James was the only person we spoke with who was clear and concise with expectations, features, and pricing. Our company required a specific set of features that were imperative to our business needs including call recording and voicemail to email. All of which Loop was able to fulfill with no extra charges.
The transition was simple, and James was available for questions, hand- holding, and training. The service level since our inception has been exceptional and continues to this day. Loop has a refreshing team that understands follow through, customer service, and good old fashion hand-holding to keep a customer long term.
We’ve been partners with Loop Communications now for the past year. And I stress the word PARTNERS… from Day 1, James and his team has taken the time to understand my business needs and integrate their technology into our existing systems to create a much more efficient & cost effective option for our phone systems. Their help and support made the transition seamless, and the cost savings achieved already has been fantastic.
Their continued support of my business has been great, and whether you are a small business like myself or a larger corporate entity, Loop Communications has the resources and expertise available to meet and exceed your expectations. I highly recommend them!
When we switched to Loop for phone service, we also changed internet providers on the same day. The internet transition was difficult and new provider was not much help. James went out of his way to help and made some suggestions on how I could trace the source of the problem, then he contacted an IT company to come in and get us back in business.
Since that day I have learned that that’s just the way James and Loop work with their customers. They do what they say they’ll do, get it right the first time and get it done on time. They continue to be a great resource for the phone system as well as advice on other IT related issues.
Working with Loop Communications has been incredible! Recently Window Source of Northern Virginia has expanded south into Richmond, VA. Loop has provided our company with a seamless integration where calls into our Richmond office can be transferred up north when needed, so we can provide our customers the best service possible. This is absolutely fundamental for any growing business. Loop Communications provides the very same type of service. When you place a call into them it is answered, and the person on the other line is always prepared to provide the answers you are looking for.
As a small business owner you tackle so many day to day tasks. Worrying about your phone lines, and the associated fees should not be one of them. I have yet to see a company that can compete with Loop Communications. I know I can breathe easy knowing I have them in my corner. Paying on a month to month basis makes me feel comfortable. It ensures me of their confidence that they will always go above and beyond to provide the best customer service possible to retain my business. I highly recommend Loop Communications.
No matter who I talk to in customer service that are the nicest and most helpful group of people I have had the pleasure to work with. Look up Customer Service in the dictionary and the definition is LOOP!