Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 2,838 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
July 29, 2025

Quick resolution! Thank you.

Rachel C.
Advacare Home Services
Rated 5.0 out of 5
July 29, 2025

Quick and Efficient

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
July 29, 2025

n/a

Williams R.
Girl Scouts of Northeast Texas
Rated 5.0 out of 5
July 28, 2025

Great training and great customer service!

Catie G.
Village of Capitan
Rated 5.0 out of 5
July 28, 2025

Fast, efficient service

Tomasetti J.
NBTA
Rated 5.0 out of 5
July 28, 2025

SUPER quick response and help from Davis Blockmon – I was extremely impressed. It was nice to have everything resolved so quickly I didn’t have to even put it on my to-do list to check on the status!

Ashley C.
Hope Media / Way Media
Rated 5.0 out of 5
July 28, 2025

The team was so helpful! I never feel like they are not available.

Jenny L.
Temple Israel
Rated 5.0 out of 5
July 25, 2025

thank you for the help, service is always quick and easy

Kaden S.
Careteam Plus
Rated 5.0 out of 5
July 25, 2025

5 Stars

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
July 25, 2025

The company demonstrates a strong commitment to customer satisfaction through responsive and attentive service.”

“Their customer service team goes above and beyond to ensure a seamless experience.”

Christine R.
Linda Woodson Dermatology
Rated 5.0 out of 5
July 25, 2025

Very helpful and committed to making sure all our questions were answered

Megan S.
HomeTown Agency
Rated 5.0 out of 5
July 25, 2025

very good

Kaden S.
Careteam Plus
Rated 5.0 out of 5
July 24, 2025

Michael was great as always. I very much enjoy working with you all it is always a great experience.

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
July 24, 2025

Nothing much to add, it was adding numbers to block list.

Williams R.
Girl Scouts of Northeast Texas
Rated 5.0 out of 5
July 23, 2025

Thanks for your help, Loop Team!

Sam W.
CleverPath IT / Philantech3
Rated 5.0 out of 5
July 22, 2025

I was very pleased with the service.

Becky F.
Altair Travel
Rated 5.0 out of 5
July 21, 2025

Always top notch service!!!!!

Julie H.
Kenneth M Haneline, LLC
Rated 5.0 out of 5
July 21, 2025

Provided everything i needed.

Jerry F.
Calema, LLC dba KMS (formerly K
Rated 5.0 out of 5
July 21, 2025

Great job helping with a couple issues. Appreciate your suppport.

Fort D.
Keller Williams Gateway Realty
Rated 5.0 out of 5
July 18, 2025

I am thoroughly impressed with the exceptional service provided by Loop Communications. Their level of professionalism and attention to detail clearly sets them apart from any other customer service team I have worked with. I am grateful to have been referred to them and look forward to continuing this partnership.”

Christine R.
Linda Woodson Dermatology
Rated 5.0 out of 5
July 18, 2025

Very quick response and complete resolution!

Kelli M.
Cancer CarePoint
Rated 5.0 out of 5
July 18, 2025

Great and fast support.

Miracle B.
Apex Technology
Rated 5.0 out of 5
July 18, 2025

thank you!

Lindsay G.
Thermal Piping
Rated 5.0 out of 5
July 17, 2025

Great communication and follow through! Thank you!

cadkison
Hope Media / Way Media
Rated 5.0 out of 5
July 17, 2025

fast thanks

Matt S.
Careteam Plus
Rated 5.0 out of 5
July 16, 2025

fast and helpful!

Kara D.
Rural Resources Community Action
Rated 5.0 out of 5
July 16, 2025

So far it has been a good experience for us. Thank you, Craig

Craig R.
Roan Solutions, LLC
Rated 5.0 out of 5
July 16, 2025

I have had nothing but, positive responses and I know we are quite needy at times. The customer service and support tickets are handled very quickly and the representitives on the call are very kind and courteous. Thank you, The service is so much better then our Cox communications.

Christine R.
Linda Woodson Dermatology
Rated 5.0 out of 5
July 16, 2025

great response.

Robert C.
Hope Media / Way Media
Rated 5.0 out of 5
July 15, 2025

quick and responsive support!

Evan M.
Life Teen - Atlanta