Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,916 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
October 28, 2026

He was so patient and helpful!

Penny L.
Carolina's HomeTown Respiratory
Rated 5.0 out of 5
October 28, 2026

Ryan resolved my issue quickly.

Brian J.
Real IT Solutions
Rated 5.0 out of 5
October 27, 2026

Thanks so much to Nick for fixing my operator panel this morning! Great job!

Darlene B.
Ferguson Agency
Rated 5.0 out of 5
October 26, 2026

Support is always so quick to respond and work on whatever it is we need even on last minute requests.

Ivan A.
Patricia K Deckert, DO
Rated 5.0 out of 5
October 26, 2026

Issue resolved quickly

David C.
RealTime Information Technology
Rated 5.0 out of 5
October 26, 2026

Brought something to my attention and fixed it right away.

Cindy Q.
MC Pathology
Rated 5.0 out of 5
October 23, 2026

Love the fast IP update service as my internet is being interrupted frequently.

Scott
Vital Technology Group
Rated 5.0 out of 5
October 23, 2026

Agent responded quickly with the details I needed. I was helped, and my questions answered.

Arionne S.
Family Legacy Wealth Management
Rated 5.0 out of 5
October 22, 2026

Great customer service. Helpful in every way.

rdoctor
Moss Building Products
Rated 5.0 out of 5
October 22, 2026

Extremely responsive, attentive, and patient throughout the entire process. Their exceptional follow-up, professionalism, and commitment to customer service made a significant difference as we worked through several critical changes to our long-standing account. They went above and beyond to ensure our concerns were addressed and everything was handled properly. A truly outstanding customer service experience!

Miguel F.
Spangler Restoration
Rated 5.0 out of 5
October 22, 2026

ty!

Megan B.
Envision Consulting
Rated 5.0 out of 5
October 21, 2026

Very fast response.

David C.
RealTime Information Technology
Rated 5.0 out of 5
October 21, 2026

Good

Debra G.
PBI Performance Products, Inc.
Rated 5.0 out of 5
October 21, 2026

very fast fix

Scott
Vital Technology Group
Rated 5.0 out of 5
October 20, 2026

Ryan is always helpful and friendly through his emails – a joy to work with!

Julia H.
Piedmont Fence
Rated 5.0 out of 5
October 20, 2026

Nicole is patient, helpful, and very knowledgeable!!

Great experience!!

Olly M.
Saucham Holdings
Rated 5.0 out of 5
October 19, 2026

I was unable to answer the callback as I was with a client, but the email was self explanatory and I am able to log into loop now without issues.

Thank you!

Rheva W.
Rural Resources Community Action
Rated 5.0 out of 5
October 19, 2026

Couldn’t ask for better service!

Megan W.
Real IT Solutions
Rated 5.0 out of 5
October 16, 2026

Super quick to help out!

Bri H.
Compass Insurance Group
Rated 5.0 out of 5
October 16, 2026

customer service is very quick and responsive. My demo was shipped seemingly immediately after my request.

Chris H.
Mycelia Managed IT
Rated 5.0 out of 5
October 16, 2026

They provided the best costumer service, followed up with every issue, and communicated with our IT department.

Phyllis B.
Phyllis M. Bewley CPA, PC
Rated 5.0 out of 5
October 16, 2026

Quick responses and thorough answers!

Hannah W.
Moss Building Products
Rated 5.0 out of 5
October 15, 2026

Segren was great!

Erica K.
Farley Insurance Group
Rated 5.0 out of 5
October 14, 2026

ALWAYS excellent service!

Pamela S.
Maid Brigade - Charlotte
Rated 5.0 out of 5
October 14, 2026

N/A

Brandon F.
Central Louisiana Human Services District
Rated 5.0 out of 5
October 14, 2026

Quick and efficient solutions!

HannahAaron
Marlow White
Rated 5.0 out of 5
October 14, 2026

I worked with Nicole and that was a pleasure. I only had a couple questions that were answered. Everything went smoothly.

Dana K.
Mount Pleasant Church
Rated 5.0 out of 5
October 14, 2026

Always the best!!!

Regina K.
Townside Property Management
Rated 5.0 out of 5
October 14, 2026

Great customer service no issues since we switched to Loop !

Teresa H.
Cuyahoga Soil
Rated 5.0 out of 5
October 13, 2026

Thank you as always !!! I love loop!

Lori T.
Make It Better Foundation