Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,389 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
March 12, 2026

Very quick in response to my email, as well as doing what was requested.

Alicia K.
Rural Resources Community Action
Rated 5.0 out of 5
March 12, 2026

I strive to have customer service as good as Loop! Thank you Jesse for your follow up. I appreciate the thoroughness.. thank you. we love loop.

Lori T.
Computer Concepts USA
Rated 5.0 out of 5
March 12, 2026

caller blocker, thanks

elizabeth G.
Sparx Logistics
Rated 5.0 out of 5
March 12, 2026

The service was excellent! Thank you for providing a team that each one cared and worked with us to do what we needed done. We appreciate it very much! Thank you, Michele Wilson

Michele W.
First Baptist Church
Rated 5.0 out of 5
March 12, 2026

Excellent customer service!

Anjie B.
The Palmer Building
Rated 5.0 out of 5
March 11, 2026

Good response time, nice people.

Kendal C.
New Horizon Care Center
Rated 5.0 out of 5
March 11, 2026

Excellent service. Request processed quickly.

David C.
RealTime Information Technology
Rated 5.0 out of 5
March 11, 2026

Excellent equipment and great service. I’d recommend Loop Communications to any company looking to improve communications and grow their bottom line.

Anthony J.
Anvien Consulting
Rated 5.0 out of 5
March 11, 2026

Great and timely work!

Roseanna H.
Lazar Industries
Rated 5.0 out of 5
March 10, 2026

Good job

TC K.
Alaska Premier Auctions
Rated 4.0 out of 5
March 10, 2026

Good at answering when you repeatedly ask questions. Jon started off the communication with me and he was fantastic at calling back and following up as promised. The rest of the individuals on the ticket had limited initiative to follow up.

Nate S.
Keller Williams Realty AK Group
Rated 5.0 out of 5
March 9, 2026

Always very professional and great customer service.

April S.
Lynchburg Housing Authority
Rated 5.0 out of 5
March 9, 2026

All good

TC K.
Alaska Premier Auctions
Rated 5.0 out of 5
March 9, 2026

Very good service!

Claudia C.
Rated 5.0 out of 5
March 6, 2026

Thank you

Neveen Z.
Loebsack
Rated 5.0 out of 5
March 6, 2026

Great job!

Roseanna H.
Lazar Industries
Rated 5.0 out of 5
March 5, 2026

Fax

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
March 4, 2026

This has been super helpful to our ticketing process

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
March 4, 2026

Xandria was of great help and answered all of my questions.

Jacob S.
Pediatric Advanced Therapy
Rated 5.0 out of 5
March 4, 2026

Grateful for a quick response & resolution to the issue. Thanks!

Coppelia A.
Hope Media / Way Media
Rated 5.0 out of 5
March 4, 2026

N/A continuing addition to list.

Williams R.
Girl Scouts of Northeast Texas
Rated 5.0 out of 5
March 3, 2026

Resolved issue quickly and efficiently

Sfriel
Lowry
Rated 5.0 out of 5
March 3, 2026

Excellent

Vince A.
Newco
Rated 5.0 out of 5
March 2, 2026

Through communication until resolved problem

Sfriel
Lowry
Rated 5.0 out of 5
March 2, 2026

thank you for the help!

David G.
Hope Media / Way Media
Rated 5.0 out of 5
March 2, 2026

Always fast service!

Jeremy B.
Body By Barker
Rated 5.0 out of 5
March 2, 2026

Jesse always does a great job.

Fort D.
Keller Williams Gateway Realty
Rated 5.0 out of 5
March 2, 2026

Very helpful and prompt.

savantlowryassoc C.
Lowry
Rated 5.0 out of 5
February 27, 2026

You all are always responsive. Thank you!

Mary L.
Calema, LLC dba KMS (formerly K
Rated 5.0 out of 5
February 27, 2026

Thank you, everything is working now

hparker
Girl Scouts of Northeast Texas