Frequently Asked Questions About PBX Phone System
Welcome to the Loop Communications FAQ page—your go-to resource for understanding our frequently asked questions about PBX phone system, VoIP phone service for business, and how we support companies nationwide with the best VoIP business service available. As a trusted telecom company and leading VoIP Partner, we specialize in delivering scalable, reliable communication solutions tailored to businesses of all sizes.
Our hosted PBX phone system and VoIP phone system are designed to meet the needs of modern organizations, offering features like SMS online, voicemail-to-email, mobile integration, and seamless CRM connectivity. Whether you’re setting up a virtual business phone, managing multiple business phone numbers, or upgrading your legacy PBX, Loop makes it easy.
We’re proud to be recognized among top VoIP companies for our customer-first approach and high-definition voice quality—truly the best voice over IP experience. This FAQ section answers common questions about setup, features, billing, support, and more, helping you get the most out of your Loop Communications service.
Explore below to learn how our solutions can streamline your operations and keep your team connected. If you don’t see your question here, our support team is always ready to help.
Yes, within the United States.
We handle set up and walk you through the entire process.
Yes. In all but the rarest cases, we can have your existing number ported over.
No. We will provide you as much help as you need to get your office up and running, free of charge.
Your phone system continues to work. If power or Internet is lost, calls can be automatically rerouted to another office, to cell phones, or home. Voicemails and auto attendants continue to work as normal.
A Hosted PBX is a “phone system in the cloud”. No equipment is needed in your office to maintain or service.
We can help you purchase the best phone for your needs. There are many options available.
All of them. (We never charge à la carte.) You get Automated Attendant, Blacklists, External Call Transfers, Call Detail Records, Situational Call Forward, Call Monitoring, Call Parking, Call Queuing, Call Recording, Call Retrieval, Call Waiting, Customizable Call Routing, Caller ID, Blocking Caller ID on Call Waiting, Dial by Name, Do Not Disturb, Music On Hold, Music On Transfer, Remote Call Pickup, Roaming Extensions, Route by Caller ID, Three-way Calling, Voicemail to Email, and International Numbers.
Hosted VOIP is the easiest and least expensive way to get a dial tone. It provides more features for less money. There are no long distance charges within the U.S. and no maintenance fees.
Voice Over Internet Protocol (VOIP) is technology that allows telephone calls over the Internet. It’s the technology we use.