Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,121 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
November 26, 2025

!

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
November 25, 2025

very quick response and problem solved. Thank you very much

Cindy C.
Caring Choices
Rated 5.0 out of 5
November 25, 2025

great service

kenny
Altair Travel
Rated 5.0 out of 5
November 25, 2025

Always great service!!!

Julie H.
Kenneth M Haneline, LLC
Rated 5.0 out of 5
November 25, 2025

Great Service!

KCV P.
KCV Trailers
Rated 5.0 out of 5
November 24, 2025

Service was good despite the delays I had while I was replying. Thanks

Sherry W.
Keller Williams - Denver
Rated 5.0 out of 5
November 24, 2025

always excellent service

jenny
Faithward Resources
Rated 5.0 out of 5
November 24, 2025

Quick and very efficient assistance

Lashaunda G.
RealTime Information Technology
Rated 5.0 out of 5
November 24, 2025

I am completely satisfied with the level of support I have received.

Johnny S.
Business Technical Services
Rated 5.0 out of 5
November 21, 2025

Xandria handled my issue effectively and quickly! I always appreciate the great customer service and from Loop.

Lika S.
Vision One Credit Union
Rated 5.0 out of 5
November 21, 2025

I received a phone call very soon after my email for assistance. The representative was able to resolve my question/issue immediately.

Donna H.
Self Funded Plans Inc
Rated 5.0 out of 5
November 21, 2025

Took a little longer to get the email for downloading the app and logging in than I anticipated.

Install and setup was a breeze once I got it.

williamh
Carolina Products, Inc.
Rated 5.0 out of 5
November 21, 2025

Xandria has been truly wonderful! I’m on the west coast, she’s on the east, but when I needed help getting my desktop phone set up for work – she stayed past her working hours to help get me set up. We connected over suburban/rural living and she made me feel comfortable with her, the phone and the company. Very happy with Xandria and the service.

Emma P.
Hayden Financial
Rated 5.0 out of 5
November 21, 2025

Perfect!

Jason B.
Northern Hills Technology
Rated 5.0 out of 5
November 21, 2025

Zach has been very helpful by blocking numerous unwanted callers and following up with me to see if there is anything else that I need help with.

Dee R.
Housing Studio
Rated 5.0 out of 5
November 21, 2025

Very helpful and patient. Quick to respond.

ebailey
Rural Resources Community Action
Rated 5.0 out of 5
November 21, 2025

Nick was very helpful and efficient in getting the phones set up for my office space at the parish both via email and phone. Thank you very much!

EUGENECUYAHOGAFALLS
St. Eugene Catholic Church
Rated 5.0 out of 5
November 21, 2025

it was good and fast.

nzgutierrez
All points
Rated 5.0 out of 5
November 20, 2025

Quick response and accurate info

Dave T.
Pendello Solutions
Rated 5.0 out of 5
November 20, 2025

Always prompt

Dennis M.
McCurdy Insurance
Rated 5.0 out of 5
November 20, 2025

Fixed problem without delay

Shannon D.
Advacare Home Services
Rated 5.0 out of 5
November 20, 2025

Once again, a wonderful experience

Kenneth C.
MSP Labs
Rated 5.0 out of 5
November 20, 2025

Appreciate the help!

Jason B.
Northern Hills Technology
Rated 4.0 out of 5
November 20, 2025

I dislike being asked to do/write one of these each time.

Williams R.
Girl Scouts of Northeast Texas
Rated 5.0 out of 5
November 19, 2025

excellent customer service!

Linda C.
Accelerated Media Technology
Rated 5.0 out of 5
November 19, 2025

5 Stars!

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
November 19, 2025

Great CS Service

Debbie R.
Keller Williams - Wilmington
Rated 5.0 out of 5
November 19, 2025

Great service!

Matt W.
Bonita Park Nazarene Camp and Conference Center
Rated 5.0 out of 5
November 19, 2025

All good. Everything worked as expected.

Luisc
Q
Rated 5.0 out of 5
November 19, 2025

As always, great service!

jenny
Faithward Resources