Frequently Asked Questions

/Frequently Asked Questions
Frequently Asked Questions 2017-06-21T19:32:59+00:00
Is unlimited calling included in my monthly fee? 2014-08-26T21:07:10+00:00

Yes, within the United States.

How do I set up my VOIP network? 2014-08-26T21:06:51+00:00

We handle set up and walk you through the entire process.

Can I keep my current number? 2014-08-26T21:06:30+00:00

Yes. In all but the rarest cases, we can have your existing number ported over.

Are there set up fees? 2014-08-26T21:05:21+00:00

No. We will provide you as much help as you need to get your office up and running, free of charge.

What happens if the Internet goes down? 2014-08-26T21:05:00+00:00

Your phone system continues to work. If power or Internet is lost, calls can be automatically rerouted to another office, to cell phones, or home. Voicemails and auto attendants continue to work as normal.

What type of equipment do I need? 2014-08-26T21:04:24+00:00

Just a phone.

What is a hosted PBX? 2014-08-26T21:03:48+00:00

A Hosted PBX is a “phone system in the cloud”. No equipment is needed in your office to maintain or service.

How do I buy my phones? 2014-08-26T21:03:25+00:00

We can help you purchase the best phone for your needs. There are many options available.

What features are included? 2014-08-26T21:02:55+00:00

All of them. (We never charge à la carte.) You get Automated Attendant, Blacklists, External Call Transfers, Call Detail Records, Situational Call Forward, Call Monitoring, Call Parking, Call Queuing, Call Recording, Call Retrieval, Call Waiting, Customizable Call Routing, Caller ID, Blocking Caller ID on Call Waiting, Dial by Name, Do Not Disturb, Music On Hold, Music On Transfer, Remote Call Pickup, Roaming Extensions, Route by Caller ID, Three-way Calling, Voicemail to Email, and International Numbers.

Why does hosted VOIP save businesses money? 2014-08-26T21:02:18+00:00

Hosted VOIP is the easiest and least expensive way to get a dial tone. It provides more features for less money. There are no long distance charges within the U.S. and no maintenance fees.

What is VOIP? 2014-08-26T21:00:51+00:00

Voice Over Internet Protocol (VOIP) is technology that allows telephone calls over the Internet. It’s the technology we use.