Your business phone system service agreement with Loop Communications offers Call Center Queue Reports that help customers make it easier to understand and improve their call center efficiency.
These reports can be sorted in many ways to give you a better gauge on your call center activity. Some examples of that are displaying by queue, by time, by service level (length of call) and by agent. What’s the average wait time for a call? How many calls were answered versus abandoned last Tuesday? What time of day is busiest for us? Our reports answer all those questions and more so that you can make your call center work better.
For more details about Call Center Queue Reports and other great VoIP business phone system features from Loop Communications, contact us now!