The MSP’s Guide to Choosing the Right VoIP Partner: What Really Matters
Choosing the right VoIP partner is a critical decision for MSPs. With the myriad of options available, it’s essential to have a clear framework to evaluate potential partners. This guide outlines the key criteria MSPs should consider when selecting a VoIP partner and how Loop Communications rises above the competition.
Key Criteria MSPs Should Evaluate in a VoIP Partner
Support
Reliable and responsive support is crucial. MSPs need a partner that offers robust customer service to address any technical issues or changes, promptly. As Nick Oliver, President of RedBird Security says, “Our guys use the Loop support team as the standard for support success. ‘Support like Loop’ is almost a motto here.”
When evaluating VoIP phone service for business, MSPs should look for readily available support, multiple channels of communication (phone, email, SMS online), and a dedicated account manager. The best voice over IP providers understand that downtime can be costly, and they prioritize quick resolution of issues. We have been evaluated by The Channel Program as the highest ranked VoIP provider, see results here!
Onboarding
A smooth onboarding process ensures that MSPs can quickly integrate the VoIP service into their offerings. Efficient onboarding minimizes downtime and accelerates the time to value. John Davis, Great Oak Digital shares, “I was truly surprised by how quickly support got back with me even with opening a ticket via email. In less than 10 minutes everything was resolved.”
During the onboarding phase, it’s important for VoIP companies to provide comprehensive training and resources. This includes detailed documentation, video tutorials, and live training sessions. A well-structured onboarding process can significantly reduce the learning curve and help MSPs deliver better service to their clients. Our plug-n-play technology, preconfigured phone systems and dedicated account managers ensure the onboarding process is quick, easy and seamless with no headaches.
Pricing Transparency
Transparent pricing models help MSPs avoid unexpected costs and budget effectively. It’s important to choose a partner that provides clear and upfront pricing information. Hidden fees, tiered features and complex pricing structures can lead to mistrust and financial strain.
When considering a VoIP phone system, MSPs should request detailed pricing breakdowns and inquire about any additional costs for features the PBX phone systems, virtual business phone numbers, international calling or fax. The best VoIP business service providers are those who are upfront about their pricing. Loop Communications offers telecom services in the US and Canada with straightforward pricing, with over 40+ features included.
Why Customer Experience and Post-Sale Support Are Critical Differentiators
Customer experience and post-sale support are vital components of a successful VoIP partnership. Exceptional support can differentiate a VoIP provider from its competitors, leading to higher customer satisfaction and retention. MSPs should prioritize partners that offer comprehensive support throughout the customer lifecycle. Loop Communications is know for our amazing customer support, it’s the backbone to what we do.
A telecom company that excels in customer experience will have a proactive approach to support, regularly checking in with MSPs to ensure everything is running smoothly. Loop Communications includes direct support to customers, and we are fully based in the US. Our team of dedicated IT engineers will troubleshoot common issues, configure phones, make any changes, assists with updates and is ready to answer any questions our MSP or their customers may have. This level of support can make a significant difference in the overall satisfaction of both the MSP and their clients.
How Loop’s Fully Managed Model Reduces MSP Workload and Improves Client Satisfaction
Loop Communications stands out with its fully managed model, which significantly reduces the workload for MSPs. By handling the technical aspects and providing ongoing support to customers, Loop allows MSPs to focus on their core business activities. This model not only enhances client satisfaction but also streamlines operations for MSPs.
With Loop’s fully managed VoIP phone service for business, MSPs can offer their customers a reliable and high-quality communication solution without the hassle of managing the infrastructure themselves. This includes everything from setting up and maintaining the PBX phone system to providing virtual business phone numbers and ensuring seamless integration with existing systems.
Work With Us
Selecting the right VoIP partner involves careful consideration of various factors, including support, onboarding, and pricing transparency. By prioritizing customer experience and leveraging Loop’s fully managed model, MSPs can ensure a successful and efficient partnership. With the right VoIP partner, MSPs can enhance their service offerings and achieve greater client satisfaction.
In conclusion, the best voice over IP providers are those who offer comprehensive support, transparent pricing, and a smooth onboarding process. By choosing a partner like Loop Communications, MSPs can provide their clients with a top-notch VoIP phone system that meets their needs and exceeds their expectations. We hope you found this guide to choosing the right VoIP partner helpful. If you have any questions or would like to connect with a sales representative, fill out the form here. We look forward to working with you!
About Loop Communications
We started off as a general technology firm that used our mastery of all things digital to create value for our clients. Cloud migration, mobility solutions, security issues — whatever the issue, we made it happen. But over time we noticed a pattern. Everybody hated their phone service.
The customer service was poor, the pricing was incomprehensible and service agreements could be downright ludicrous.
We accepted the challenge and built a new business phone system infrastructure from the ground up that was fast, scalable, reliable and responsive. But we didn’t forget the most important lesson of all, which is that success in this business does not come from technology alone. Deep and lasting service — answering every question, helping with every step of a transition, considering every detail from the customer’s perspective — is what makes the difference.
We are built for MSPs that don’t want to be a phone company.