Loop Communications VoIP Partner Program FAQ
Navigating the world of VoIP providers as an MSP can be very taxing—every vendor boasts unique values, and each has a different proposition to share. Loop Communications, a leader in VoIP customer support, has developed a comprehensive partner program tailored to the needs of Managed Service Providers looking to deliver top-notch communication solutions to their small business customers.
We found it valuable to provide a snap shot of frequently asked questions, to address common inquiries from MSPs about our VoIP Partner Program.
1. Where Does Loop Provide Service?
Yes, Loop Communications extends its VoIP services to businesses both within the United States and across the Canada.
2. Do MSPs Earn a Commission for Selling VoIP?
Absolutely. When you partner with Loop, you unlock the potential for a generous, monthly recurring commission for as long as your client stays on board with our services. It’s a partnership for longevity and mutual growth.
3. What Kind of Support Can MSPs Expect?
Worry not. Loop takes the customer support load off your shoulders. Your customers will have direct access to our support team, ensuring that you never need to play the middleman—our excellent support team is an extension of your service at all times.
4. How Does Loop’s Phone System Configuration Work?
At Loop, we take the weight off your shoulders. We handle the configuration and management of all phone systems for your customers. We manage everything, from a small name change to the complexity of call routing, with your clients’ end success in mind.
5. Is the Quality of Your Customer Support Top-Notch?
Our fully U.S.-based team prides itself on a 95% retention rate of customers and our Top-Rated VoIP Support awards through renowned companies like G2 Crowd and The Channel Program. With Loop, high-quality customer support isn’t just a promise — it’s our mission.
6. What Sets Loop Apart from Other VoIP Vendors?
We are a customer support company that also excels at VoIP. We started as engineers, so our unique focus and dedication to understanding our your customers sets us apart. We’re not just here to facilitate; we’re here to excel together with our partners in the MSP community.
7. Are There Specific Requirements for MSPs to Partner with Loop?
Whether you’re a seasoned MSP with a roster of clients or a budding enterprise looking to expand, we accommodate a variety of partners and can answer any further questions through a consult call.
8. Can You Provide a Glimpse into the Onboarding Process?
Our onboarding process is efficient and a well-developed process for MSPs and their customers combined. We provide comprehensive training, onboarding specialists and dedicated support to ensure a smooth transition for both you and your clients.
9. Is There Room for Personalization in Your VoIP Services?
At Loop, we understand the value of white-glove service, and we strive to provide this. Our services can be personalized to match the unique needs of every client you serve, ensuring a superiors experience that truly resonates.
10. How Does Billing Work with Loop’s VoIP Partner Program?
Our billing process is straightforward, we invoice the customers, and you receive a monthly recurring commission for every customer you bring onboard. This way we will manage the telecom taxes, fees, and compliance so you can focus on your core service.
In navigating this FAQ, you’ve browsed key intricacies that define Loop Communications’ VoIP Partner Program.
Our commitment to support, focus on quality, and dedication to our partners’ success, we’re more than just a VoIP service provider—we’re a guarantee of exceptional communication solutions for you and your customers.
Want to try Loop before offering to your customers? Sign-up for our Free VoIP Service for New MSP Partners, here!
If this conversation has piqued your interest, it may be time to take the next step into partnership with Loop Communications!