Meet Jennifer Bass: Loop Communications’ New Customer Onboarding and Training Specialist
Loop Communications is excited to announce Jennifer Bass, as our new Customer Onboarding and Training Specialist. With a strong background in enhancing the customer experience and knowledge from various industries, Jennifer will be a great addition to support how we onboard and train our VoIP customers.
Telecom Support Analyst
The Importance of Effective Customer Onboarding and Training
Loop is known for its Top-Rated Customer Service.
In the initial stages of customer interaction – a smooth onboarding and training – are crucial to success. A study suggests that effective onboarding programs can improve performance by up to 11.3%. While focusing on our service delivery, we can positively impact our customer satisfaction and operational efficiency.
About Jennifer:
Jennifer has lived in Charlotte, NC for over 22 years. She loves dogs and enjoys prioritizing herself in work and life, balancing continuous growth both professionally and personally. She has an eagerness to learn and work in a valuable position and we are so excited to have her on the team!
Jennifer says, “I’m excited to work for a company that truly values work and life balance. I’m also excited to learn new things!”
Jennifer will help facilitate a seamless transition for customers, from initial engagement to a successful implementation of business phone systems. Her key responsibilities include:
- Leading online meetings to gather essential information for the provisioning team.
- Conducting remote training sessions on the Loop platform and its capabilities.
- Ensuring customers are 100% satisfied with the resolution of support requests.
These duties will elevate the quality and effectiveness of our customer service, promising a richer, more engaged customer relationship.
Why This Matters for Our Partners and Customers
Amanda Proffitt, Loop Communications’ Chief Operations Officer, emphasizes the significance of Jennifer’s role, “We are thrilled to have Jennifer on the team! She brings valuable experience which will enhance our customer onboarding experience and help ensure successful, smooth system implementations for our MSP partners and customers.”
This strategic addition of Jennifer is contributing to a culture of continuous improvement and dedication to excellence as we grow our team. Our Managed Service Providers and VoIP customers can look forward to an elevated training experience, paving the way for success in their operations and business goals.
Explore Success Stories
For insights into the impacts of our commitment to customer satisfaction, visit our VoIP Customer Success Stories.