VoIP Feature: Dial by Name Directory

Your business phone system service agreement with Loop Communications offers a VoIP Feature: Dial by Name Directory that helps your callers reach the person they need as fast as possible.

Loop’s Dial by Name Directory works like this: When a caller reaches your Automated Attendant, he or she hears an option saying, “If you know the name of the person you want to reach …” After choosing that option, the caller is prompted to enter the first few letters of the recipient’s last name. The attendant will then read the recipient’s name back to the caller, and the caller is asked to confirm the recipient, or choose a different one. This is all done in a matter of seconds, with just a few taps on the phone’s keypad.

This feature not only improves caller experience by reducing wait times, but it also helps your team stay more productive by minimizing unnecessary call transfers. It’s especially valuable for businesses with larger teams or multiple departments, where direct access to the right person can save time and frustration.

Additionally, this VoIP features adds a layer of professionalism to your phone system, giving callers confidence that they’re reaching a well-organized and responsive business. It’s a simple way to streamline communication and make a great first impression.

For more details about Dial by Name Directory and other great VoIP business phone system features from Loop Communications, contact us now!