Included in the cost of your business phone system service agreement with Loop Communications is a Call Monitoring feature that gives you full access to colleagues’ conversations.
Does this sound creepy? It’s really not, and it’s very helpful. Let’s say you have a new employee participating on a call for the first time. With Call Monitoring, you’re able to listen to the conversation via our Monitor option and offer valuable tips later. You can use this feature without the knowledge of your team member, or make him/her aware of your presence.
If you’d like to provide real-time feedback to your colleague during the call without the third party’s awareness, you can do that as well with our Whisper option. And if you’d just like to jump into the conversation – we call it Barge – go for it. You can Monitor, Whisper or Barge with Loop’s operator panel.
For more information about Call Monitoring and other great VoIP business phone system features from Loop Communications, contact us now!