Your business phone system service agreement with Loop Communications offers an Operator Panel/Switchboard that gives your company’s operator (or other person granted access) a live view of your entire phone system.
At any time, your operator will have a view of all your company’s extensions. If someone is on the phone, the operator will know. If the operator wants to execute any number of Loop’s features – transferring a call, recording a call, parking a call, listening in on a call, etc. – he or she will be able to do so.
We have found the Operator Panel/Switchboard feature to be popular for:
- Companies with multiple offices, so they can view who is on the phone in other locations, and
- Companies with queues or ring groups that want to easily monitor who is answering calls and how many customers are waiting on hold
For more details about the Operator Panel/Switchboard and other great VoIP business phone system features from Loop Communications, contact us now!