News and Events

(Note: This post was originally written in September 2017 to help customers prepare for Hurricane Irma. We modified it to explain one of our great features, Inclement Weather Routing.) Your business phone system service agreement with Loop Communications includes an [...]

Your business phone system service agreement with Loop Communications offers a Dial by Name Directory feature that helps your callers reach the person they need as fast as possible. Loop’s Dial by Name Directory works like this: When a caller [...]

Your business phone system service agreement with Loop Communications offers a Call Transfer feature that helps you route calls wherever they need to go. This feature probably sounds simple, and it is. Here’s how Loop transfers work: While on a [...]

Your business phone system service agreement with Loop Communications offers a Custom Call Tagging feature that helps your staff identify incoming calls as they arrive. This feature adds a prefix to inbound calls so that your employees can quickly identify their [...]

Your business phone system service agreement with Loop Communications offers Call Center Queue Reports that help customers make it easier to understand and improve their call center efficiency. These reports can be sorted in many ways to give you a [...]

Your business phone system service agreement with Loop Communications offers an Operator Panel/Switchboard that gives your company’s operator (or other person granted access) a live view of your entire phone system. At any time, your operator will have a view [...]