Your business phone system service agreement with Loop Communications offers a Custom Call Tagging feature that helps your staff identify incoming calls as they arrive. This feature adds a prefix to inbound calls so that your employees can quickly identify their purpose. Let’s use Loop’s phone system as an example. When a caller selects the Sales [...]
Your business phone system service agreement with Loop Communications offers Call Center Queue Reports that help customers make it easier to understand and improve their call center efficiency. These reports can be sorted in many ways to give you a better gauge on your call center activity. Some examples of that are displaying by queue, [...]
Your business phone system service agreement with Loop Communications offers an Operator Panel/Switchboard that gives your company’s operator (or other person granted access) a live view of your entire phone system. At any time, your operator will have a view of all your company’s extensions. If someone is on the phone, the operator will know. [...]
Your business phone system service agreement with Loop Communications offers a Conference Bridge that helps you with calls involving large numbers of participants. All business phone system extensions provided by Loop allow for conference calls involving three people. For more than three participants, your Conference Bridge is a dedicated conference line that is password-protected, allows [...]
Your business phone system service agreement with Loop Communications offers a web-based Customer Portal that is accessible from anywhere to manage your calls, and those of your team members. The Customer Portal basically acts as your personal operator, helping to manage how people reach you. You can use it to review or adjust everything related [...]
Your business phone system service agreement with Loop Communications offers Number Porting, which allows you to easily port existing numbers into your Loop business phone system. We can port in numbers from almost any scenario, whether they’re voice or fax numbers. And unlike some of our competitors, we don’t charge for porting or setup. Porting [...]
Your business phone system service agreement with Loop Communications offers International Calling, which allows you to … um, make international calls. This one is pretty self-explanatory. Loop business phone systems can provide international calling to more than 200 countries. We make this feature available at a flat rate in blocks of 200 minutes, so we [...]
Included in the cost of your business phone system service agreement with Loop Communications is the ability to use Time-Based Routing, which allows you to handle calls differently depending on the day or time of day. This feature gives you the ability to set the when and the how of call routing – you choose [...]
Included in the cost of your business phone system service agreement with Loop Communications is the ability to use Call Routing, which makes sure that anyone calling into your business gets the help they need. An incoming call can pretty much be routed anywhere you’d like. It can go to a single extension, a ring [...]
Offered as part of your business phone system service agreement with Loop Communications is the ability to use Toll-Free Numbers that allow customers to call you free of charge. We told you recently that 833 numbers are now available in addition to 800, 844, 855, 866, 877 and 888. You can choose custom numbers (based [...]
