Included in the cost of your business phone system service agreement with Loop Communications is a Local Numbers feature that helps strengthen your relationship with local customers by choosing the area code most closely identified with your business. If your small- or medium-sized business has most of its relationships in one area, customers probably feel [...]
Included in the cost of your business phone system service agreement with Loop Communications is a Call Queue feature that helps your business manage large call volume, allowing callers to wait on the phone for a representative to answer. A Call Queue is similar to a Ring Group, except that callers will wait and listen [...]
VoIP Customer CHARLOTTE (May 18) – Loop Communications is pleased to announce its newest business phone VoIP customer – Ballantyne-based SignUpGenius, the leading online sign up site for event and volunteer management. “We’re excited that our business phone system will be used by a fellow Charlotte success story in SignUpGenius,” said James McKinney, Loop’s [...]
Included in the cost of your service agreement with Loop Communications is a Ring Group feature that helps your business share the distribution of incoming calls among employees. Here’s how it works: If you don’t want sales or customer services calls (for example) going to the same extension every time, you can efficiently distribute them [...]
Included in the cost of your service agreement with Loop Communications is a Call Parking feature that helps when your business phone system needs to accommodate a call at multiple locations. Here’s how it works: You can "park" one or more calls and another employee can pick the call up at another extension. The caller will [...]
Toll-Free Phone Numbers The toll-free prefixes 800, 888 and 866 will be joined soon by 833. This prefix will be available to Loop customers after the FCC releases it later this month. Loop has prepared its network to accept 833 outbound calls, and we’ll be able to assign numbers to your business phone system [...]
Included in the cost of your service agreement with Loop Communications is a Call Forwarding feature that is helpful for the flexible, on-the-move nature of any business. When you’re getting things done, you’re not always in your office, right? Call Forwarding can be set up for each individual extension through our customer portal. It [...]
VoIP Feature: Automated Attendant- Voice Over Recording Included in the cost of your service agreement with Loop Communications is VoIP Feature: Automated Attendant- Voice Over Recording that just about any business can use. During our comprehensive onboarding process, you’ll let us know if you want to use our Automated Attendant feature. If you do, the [...]
VoIP Feature: Music on Hold Included in the cost of your business phone system service agreement with Loop Communications is a VoIP Feature: Music on Hold and Music on Transfer feature. If you put a customer on hold, you don’t want them listening to dead air, right? Seriously, we’ve got some options with this [...]
Included in the cost of your service agreement with Loop Communications is a Call Recording feature that comes in handy when you need to recall conversations with lots of details. Many of our competitors offer this feature as an add-on, but because we think everyone should have it, we prefer to make it part [...]
